The Spirit of the Position:
Therole of the Event Office Supervisor is to oversee special event operations as assigned, inclusive of scheduling/directing staff, ensuring client/customer satisfaction while maximizing revenue all in accordance with the objectives of the event
Job Duties & Responsibilities:
Supervision of Staff:
Ensure all positions are staffed as scheduled.
Aid in the employee check-in process.
Aid in scheduling staff.
Ensure staff adherence to rules of conduct, policies and procedures.
Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promote good customer relations by consistently providing exceptional customer service with a professional and friendly demeanor, positive attitude, and willingness to help at all times.
Resolve customer service issues or questions as needed.
Answer customer related phone calls.
Assist with event financial summaries.
Program rates on lot payment machines.
Supervisory experience is preferred but not required.
Strong customer service experience.
Other Assigned Duties:
Must be able to work all Events.
Assist in the field when needed.
Coordinate special group parking requests.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements - heat, wind, snow, rain, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
LAZ Parking participates in E-Verify.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.