WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
What You Will Be Doing
As Senior Applications Engineer you will be primarily responsible for supporting the finance team but may be asked to support additional applications in your portfolio. You should be technically capable so that you can independently work with an application and documentation to understand it and help support it. You should be curious and confident with a strong desire to be the technical lead on projects and to learn, but also cautious with production implementation. You should have an empirical approach to testing and troubleshooting and be methodical in testing. Very strong SQL querying skills, the ability to analyze and understand a database and query against it are required as is familiarity with SSIS and SSRS. Scripting proficiency in any language (Powershell, Python etc.) is a plus.
A solid understanding of basic web hosting principles is required, and you should be able to setup, configure and troubleshoot an IIS website, app pools, configure authentication, establish https connections etc.
Direct experience with Intapp Open, Intapp Flow, Intapp time, Elite 3e and Elite Design Gallery are all highly desirable but not required for a strong candidate with exceptional technical skills.
About This Role
Acts as Technical Reference User for assigned applications including Intapp Time, Intapp Open, Intapp Flow, Intapp Integrate, Elite 3e and Elite Design Gallery.
Designs, creates, and updates SQL SSRS reports and SQL SSIS jobs.
Performs application deployments, upgrades and patch planning.
Maintains awareness of technology developments and makes recommendations to the Director, Application Services.
Assists with resolution of escalated incidents and participates in problem management activities. Assume ownership of support and troubleshooting of Intapp and other assigned applications.
Assists in evaluating the business relevance and requirements of applications and upgrades under consideration.
Serves as a resource for small application-specific development requests and addresses special requests from Information Services and other computer users.
Designs, configures, codes, and documents business systems and assigned application software.
Assumes responsibility for implementation, maintenance and technical support of purchased and custom developed software packages and integrations, which often requires working directly with vendors and 3rd party consultants.
Oversees application packaging requirements, configuration, design, and customization for large, complex, or Firm-wide applications.
Participates in special projects and performs other duties as assigned.
Your Qualifications/What You Will Bring
Experience with IntApp Integration Builder, Elite 3e, Elite Design Gallery are highly desirable but not required for the right candidate.
Experience and comfort working in a Microsoft environment including Windows 10, Windows Server 2012 and up, Active Directory, IIS, etc. is required.
Strong working knowledge of Microsoft SQL Management Studio, SSIS, SSRS, and TSQL is required.
Extensive application troubleshooting experience in an enterprise environment.
Demonstrated ability to write and edit technical documentation.
Experience supporting a 24x7 production environment
Excellent oral and written communication skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature.
Ability to work effectively with both users and technical staff in team-oriented environments.
Ability to work successfully and independently in an atmosphere where meeting or exceeding client expectations and SLA's despite challenges of, shifting priorities, and deadline pressures.
A Bachelors' Degree in Computer Science, Information Systems, or other related field is desirable but not required, equivalent work experience is acceptable.
5+ years' experience in serviced oriented operation dedication to operational excellence.
5+ years' experience with applications and services integration and/or development, with significant specialization in one or more areas of the above-mentioned areas of technology.
5+ years' experience working in a Windows OS environment experience.
Upon joining the firm new hires will go through our onboarding program and be paired with a staff mentor to help them acclimate to the firm. Additionally, there will be opportunities for new employees to take advantage of training and development, public service, and diversity and inclusion programs.
WilmerHale is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Miamisburg, Ohio, United States
Equal Opportunity Employer/Females/Minorities/Veterans/Disability