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Associate II - BPM Job in Grove City, Ohio US

Associate II - BPM


Posted: 10/20/2021 - Expires: 1/18/2022

Job ID: 233103608


Job Description

Role Proficiency:

A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs


Acts under very minimal guidance to achieve the following:
  Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence.
  Data: Analyze information enter and verify data following the SOP to ensure completion of the task.
  Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions.
  Be aware of any clients processor product updates and ensure 100% compliance towards the same.
  Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team.
  Able to handle and manage higher complexity tasks.

Additional Comments:

UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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