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Senior Mortgage Consultant- Outside Sales Job in Beachwood, Ohio US

Senior Mortgage Consultant- Outside Sales

Peoples Bancorp Inc - Beachwood, OH

Posted: 10/23/2021 - Expires: 1/21/2022

Job ID: 233253450


Job Description

Job Purpose:

The Senior Mortgage Consultant is primarily responsible for making sales of residential mortgage and home equity loan products to both potential and existing customers to meet defined production objectives.  The Consultant will customarily and regularly conduct loan discussions by meeting with clients outside of Peoples Bank's places of business and if convenient for the prospective borrower, at a Peoples' Bank branch or Operating facility. The Consultant will develop and nurture an extensive network of mortgage loan referral sources including retail branch partners, realtors, builders and other center-of-influence professionals (CPAs, Attorneys and Financial Planners).  This position will be responsible for the mentorship of less experienced Mortgage Consultants.  They will also be an active member of the community in which they live or work and will provide consumer education, product knowledge and support to promote homeownership within their community. 


The Sr. Mortgage Consultant will understand all of the residential mortgage and home equity products the bank offers and will understand, and remain current, on the regulations (Regulation Z, Regulation B, Home Mortgage Disclosure Act, RESPA etc.) governing the mortgage lending industry.  As a trusted professional to the home loan applicant, they will provide exceptional customer service through all stages of the loan decision cycle from initial interview through application, loan processing and loan closing.  They will provide individual attention to each applicant to understand their mortgage lending needs and provide recommendations accordingly.  The Sr. Mortgage Consultant has the responsibility of gathering the borrower's personal information (in-person, telephone, on-line, or e-mail) and inputting it into the bank's loan origination system. 


The Sr. Mortgage Consultant will further assist customers by identifying and understanding their needs for non-mortgage bank products.  Relying on their established internal partner network and through the use of the bank's sales referral system, the Consultant will facilitate referrals to other lines of business. 


Job Duties:

Consistently meets or exceeds established production, referral, and customer satisfaction objectives.
Regularly call on and have face-to-face meetings with customers and potential customers outside of the Peoples Bank's place of business within a defined sales territory to discuss lending options, review financial and credit information and sell mortgage loan products.  If convenient for the prospective borrower, meet with him/her at a Peoples' Bank branch or Peoples' Operations facility.
Regularly travel to develop pipeline and work with outside sources to receive referral for new business.
Responsible for offering the best possible customer experience as well as providing guidance on product options.
Enter complete and thorough application information into the loan origination system.
Contact the applicant to collect all supporting documentation required for a complete loan package and upload into the loan origination system.
Actively communicate with prospective borrowers during the application process either in person, by phone, or electronically.  Manage loan pipeline, proactively keeping borrowers up to date on the status of their loan request.
Responsible for the mentorship of less experienced Mortgage Consultants.
Serves as trusted advisor to other lines of business by attending market team meetings and by participating in joint sales call efforts.
Uncover client financial needs through the mortgage interview process and make referrals through the sales referral system.
Contact all incoming mortgage referrals and keep sales referral system up to date
Collaborate with the loan fulfillment team to ensure key process milestones are met, regulations are adhered to and the loan is processed efficiently.
Enhances job knowledge by proactively participating in educational opportunities, reading professional publications, and participating in professional organizations.
Demonstrates initiative in developing a broad referral network of retail partners, realtors and other professionals/centers of influence; cold-calling/prospecting.
Participate in community activities/organizations that promote the bank and homeownership.
Attends and participates in Consumer Lending meetings as required by management. 
Provides mentorship to less experienced Mortgage Consultants and delivers product and service knowledge to their peers.
Participates in and provides leadership for projects and initiatives related to the Consumer and Residential Lending lines of business.
Participate and complete training required by Peoples Bank.
Accomplishes bank mission by completing related tasks as needed.


Education, Experience and Job Skills:

Applicant must have strong sales ability, computer skill sets appropriate for the job, a background in mortgage lending, and the ability to obtain their NMLS license. 
2 year college degree required, Bachelor's degree preferred
In depth knowledge and clear demonstration of history of originating FHA, VA, FHLB and USDA programs required
Knowledge of Encompass (LOS) preferred
Consecutive 3+ year track record of $10M+ in mortgage production required
Exceptional time management skills and proven ability to manage a dynamic pipeline
Excellent communication skills, experience in public speaking preferred
Ability to comprehend and analyze complex personal financial information
Good computer skills
10+ years of residential mortgage lending or commensurate sales experience preferred
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). 


The NMLS web site ( provides the MU4R questions and registration required for employment in this position.


Basic Qualifications:

Able to provide proof of COVID-19 vaccination or valid exemption documentation.
2 year college degree required
In depth knowledge and clear demonstration of history of originating FHA, VA, FHLB, and USDA programs required
Consecutive 3+ year track record of $10M+ in mortgage production required



Equal Opportunity Employer M/F/Disabled/Vet;

For inquiries regarding employment with Peoples Bank, email

Working Together. Building Success.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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