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Survey Data Associate Job in Grove City, Ohio US

Survey Data Associate


Posted: 10/23/2021 - Expires: 1/21/2022

Job ID: 233257790


Job Description

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At Fors Marsh Group (FMG), we combine the power of science and strategy to improve people's lives. Each day, we work with institutions and organizations that seek to disrupt markets, understand and influence behavior, drive action on a national scale, and create a positive impact. Our approach extends far beyond our client portfolio-as a certified B Corporation and a 2020 Greenbook Top 50 Market Research Company, we make a difference in our community through corporate-sponsored employee volunteer programs and pro bono partnerships with values-aligned nonprofits. Most importantly, as a 2019, 2020 and 2021 Top Workplace, we are committed to putting people first and foster a culture that reflects that commitment. We are proud to be an equal opportunity employer, and we celebrate diversity and inclusivity as the foundation of a healthy, successful, and innovative work environment. Join us, and together we can work to ensure a better tomorrow.

FMG has an office in Columbus, OH where we are seeking an intelligent and motivated Survey Data Associate to assist with ongoing survey research efforts. The Survey Data Associate will be tasked with handling and entry of completed surveys.

This job is best suited for individuals with a background in Data Entry, Call Center Support, or Research. The ideal candidate will have a strong work ethic, excellent attention to detail, strong analytical skills, and solid computer skills.

Responsibilities include:

Monitoring survey returns and maintaining a survey control system
Collaborating and communicating effectively with internal research teams as needed
Sorting survey returns and completed surveys for processing by project. Preparing paper surveys to ensure accurate and efficient scanning steps
Utilizing Scantron and Teleform systems to process paper survey responses
Coding and cleaning of open-ended survey responses
Updating response rate reports based on current returns
Providing multi-mode helpdesk coverage, including emails and live calls (both outbound and inbound).
Meeting set productivity and quality expectations accurately.


Strong data entry and typing skills, including 10-key
Knowledge of Excel and general computing skills
Ability to work across multiple projects and adjust to changing priorities and deadlines must be able to multi-task
Ability to transition between independent and team-oriented tasks
Ability to follow established procedures consistently
Strong organizational skills, accuracy, and attention to detail
High level of integrity in dealing with sensitive information
Helpdesk and/or extensive phone experience with demonstrated high-quality customer service.
Ability to perform tasks efficiently and prioritize project work.
Ability to perform and prioritize work independently while effectively coordinating task completion with team members.
Previous office experience is highly preferable
In compliance with Executive Order 14042, FMG requires all new hires to be fully vaccinated against COVID-19 by 11/24/21, unless that person has requested and FMG has granted a medical or religious exemption during the onboarding process.

We Offer:

Our benefits typically meet or exceed our competitors' packages. Ways we are unique?

Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
Our company culture, which values balance. We work around our personal realities while always accomplishing what's expected of us.
We provide a floating holiday bank so you can celebrate the days you value.
Generous matching retirement contributions and no vesting period in your third month of employment.
Dedicated training and development budgets to expand your expertise and grow your skillset.
You can volunteer your way with paid time off.
You can participate in FMG staff-led affinity groups.
Our employees receive product and service discounts through the certified B Corp network.

Fors Marsh Group (FMG) actively fosters a diverse and culturally inclusive corporate environment. FMG understands that diversity inspired innovation and attracts valued talent. FMG is an equal opportunity employer and interviews and hires without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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