Customer Account Specialist
US OH Columbus
The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.
Based in Columbus, Ohio, Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermoset technologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries.
Hexion materials are found in products that touch nearly every facet of modern living. At Hexion, we believe that leadership begins with integrity, ethics and environmentally sound operations. When you work for Hexion, you are partnering with a company that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.
This exciting opportunity is part of Hexion Inc.
Responsible for the order management process, which includes:
Serve as primary point of contact for order related activities for Hexion
Build and maintain business relationships with customers through multiple communication channels
Work with associates within the department and across the organization to achieve optimal customer satisfaction
Input new order request and manage modifications and cancellations for both manual and electronic orders communications
Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
Facilitate actions between multiple departments to meet customer specific needs
Inform sales representatives of current customer activity and order statuses as appropriate
Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
Cross-train and provide backup for other customer service team associates as required
Participate in both internal and external order management audits
Bachelor's degree OR equivalent combination of education and experience
Should have strong oral and written communication skills
Ability to work effectively in a fast paced, international, multicultural environment
Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities
Customer oriented mind set
Ability to work well with others to accomplish common goals
Experience working with Microsoft Excel and Word
Must be fluent in English
SAP experience is a plus
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test and submit to a background investigation as part of the selection process.
Candidates are required to have unrestricted authorization to work in the United States.
If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.