Overview OHC seeks a Medical Receptionist to provide compassionate care in a high acuity Outpatient Oncology Infusion Specialty office. Responsibilities include greeting patients, registering and scheduling patients in an effective and timely manner, answer incoming calls and directing them to the appropriate personnel and providing the best possible patient experience. OHC is leading the region in quality, value-based care while providing compassionate and personalized medicine at the right time, the right place and the right treatment for every patient. We offer a team-focused environment, competitive pay, limited weekends, strong benefits package including employer contributions for HSA and 401K, paid time off, paid holidays and support for continuing education and development. About the company: OHC has served as the region's premier provider of treatments for cancer and blood disorders, offering a wide range of services and state-of-the-art treatments and technologies, as well as being nationally recognized for cutting edge clinical research breakthroughs in Southwest Ohio area for over 30 years. Serving patients close to home through our Cancer Centers of Excellence in Fairfield, Hamilton, West side of Cincinnati, Blue Ash, Kenwood and Eastgate in Ohio. OHC puts patients first by delivering compassionate and convenient care, tailored to meet a patient's medical and personal needs. Responsibilities Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records. Other duties as requested or assigned. May type memos and forms. Qualifications High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.