Highland County Sheriff’s Office 9-1-1 Telecommunication
SALARY: STARTING $16.76, AFTER 6 MONTHS $17.88
SHIFT DIFFERENTIAL FOR 2ND AND 3RD SHIFT
JOB DESCRIPTION AND WORKER CHARACTERISTICS
Non-commissioned officer appointed by the Highland County Sheriff as a Communications Officer and is a classified civil servant (O. A. C. 123:1 5) to carry out the duties and policy of the Sheriff's Office as a dispatcher, and carry out the lawful duty or order of the Sheriff or appointed Supervisor.
JOB DUTIES
Performs duties that of a dispatcher; Handles walk-in complaints and telephone calls from the general public that relate to crime reporting, complaints, and providing general law enforcement information; Operates the 911 Emergency System handling emergency calls for Fire/EMS and/or Law Enforcement response; Operates Law Enforcement Radio, Power 911/CAD System, and LEADS equipment; Operates Auxiliary Aids and Service System for the hearing impaired; Monitors and documents daily Sheriff's Office's operations and radio traffic; Communicates with other agencies through the use of teletypes, as well as the radio communications system.
Records information pertaining to security checks and vacation home watches and disseminates this information to the Patrol Division; Enters, validates, and removes warrant, C. P. O. and T. P. O information into the LEADS System; Manages traffic and offense report numbering system; Perform miscellaneous duties assigned by supervisors to facilitate operational efficiency of the department, and carries out the lawful duties of the Highland County Sheriff's Office.
The duties and tasks listed above as essential functions of the position are not exhaustive and may be supplemented as deemed necessary.
ESSENTIAL ABILITIES FOR POSITION
The following abilities are considered appropriate for the essential functions of the position of Communications Officer and may or may not require a reasonable accommodation: Ability to receive auditory information, input auditory information, read, express a word or thought, receive visual information, write, dexterity to operate equipment, perform required cognitive task, and physical strength to handle daily office manual requirements.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Law Enforcement procedures and methods; State and local laws; Departmental policies and regulations; Law Enforcement Safety Procedures; Public relations; Standard court procedures; Average computer software and windows program usage; Auxiliary Aids and Service System Equipment; Fire/EMS Dispatch procedures; 911 Emergency System; Report writing standards; Proper radio operation techniques; Departmental filing system; Proper usage of the English Language both in oral and written form; Basic mathematical principles.
Skill in: Proper and effective use of office equipment; Basic computer, windows and software applications; Basic typing skills; LEADS operation and security procedures; Telephone etiquette; Verbal communications, and ability to effectively read and write.
Ability to: Demonstrate good observation skills; React with sound judgment; Exhibit good physical condition and emotional stability; Deal with persons with tact and courtesy, as well as a necessary degree of firmness; Communicate effectively in both oral and written form; Promote good relations with the general public; Maintain accurate records and documentation; Identify problems and situations; Analyze situations, establish facts and propose solutions; Speak and write effectively; Add, subtract, multiply, and divide whole numbers.
Basic Required Qualifications: High School Degree, GED or equivalent, Valid Ohio Driver’s License; an appropriate education, course work or experience to demonstrate required knowledge, skills and abilities.
Comply with Standards: Must successfully and timely, complete all training and updates to meet and support minimum standards as established by legislation, OAC 5507-1, for 911 call centers and public safety answering points (PSAPs). Acceptable training will be determined by the Sheriff or his designee, and may include classroom or equivalent; utilization of nationally recognized dispatcher training, and training developed by individual agencies to meet specific needs of the community. Training will include, but not be limited to, 1) obtaining complete and accurate information from callers requesting assistance; accurately classifying/prioritizing requests for assistance, and accurately relaying information which may affect responder and/or citizen safety. Must be able to successfully complete and maintain Public Safety Telecommunication class, Emergency Medical Dispatch Class and Law Enforcement Data System certification.
2 weeks paid vacation, 11 holidays, ability to accrue sick leave, and personal time off. Full medical, dental and vision insurance. Pay into the Public Employees Retirement System.
Applications are available at Highland County OhioMeansJobs.
