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NOC Analyst- 3rd Shift Job in Cincinnati, Ohio US

NOC Analyst- 3rd Shift

Total Quality Logistics - Cincinnati, OH

Posted: 5/14/2022 - Expires: 6/13/2022

Job ID: 241270084


Job Description

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:
As a Network Operations Center (NOC) Analyst at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.

What's in it for you:
  • Independence to accomplish goals and personal development working with multiple key systems
  • Paid relocation to Cincinnati, OH
  • Advancement opportunities with structured career paths
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 10 days per month
  • Work-life balance to allow for maximum effort daily
  • Reimbursement for continuous education and technical training
  • We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America's Best Employers (2022)
What you'll be doing:
  • Monitor and analyze alerts and logs from various key systems such as database, network infrastructure, MPLS and other in-house applications
  • Conduct initial triage of application events or incidents and determine proper escalation procedure
  • Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and root cause analysis
  • Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources
  • Maintain reporting and performance metrics around the IT department incident data and provide results monthly to IT executive leadership
  • Lead a weekly discussion forum on remaining incident action items and root cause analysis
  • Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes
  • Continually review overall alerting and monitoring posture and suggest opportunities for further improvements
What you need:
  • Available to work Thursday - Tuesday 11PM-8AM
  • Associate degree in Information Technology or Computer Science preferred
  • 1+ year of IT incident management experience
  • Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds and LoginVSI
  • Experience with service desk ticketing systems such as JIRA
  • Ability to maintain and update written documentation for Network Operations Center (NOC) processes and procedures

Category: Information Technology

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Job Summary

Employment Type:
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 6