An Official Site of
Ohio.gov Logo
Skip to Main Content
Home
For Job Seekers
CTAs
Sign Up or Log in
Search for a Job
Find a Job
Find a Job Center
Find a job in Ohio
[Headline] Top tools
[Headline] Featured Resources
☒ - Create a Profile
☒ - My Resume
☒ - My Cover Letter
Find a Job Article
CTAs
Build Your Career
Build Your Career
[Headline] Top tools
[Headline] Top Resources
Career Preparation
Learn About Benefits
Military Service
Restored Citizens
All Resources
CTAs
Golden Buckeyes
Planning For College
Resources
Practice Your Skills
Practice Your Skills
[Headline] Top tools
[Headline] Featured Resources
Career Skills
Job Search Skills
Career Path
CTAs
Learn About Benefits
Unemployment Claimants
Find a Job Center
Local Help 2
Adams County
Allen County
Wyandot County
Wood County
Ashland County
Ashtabula County
Williams County
Athens County
Wayne County
Washington County
Auglaize County
Belmont County
Warren County
Brown County
Vinton County
Van Wert County
Butler County
Union County
Tuscarawas County
Trumbull County
Summit County
Stark County
Shelby County
Seneca County
Scioto County
Sandusky County
Carroll County
Ross County
Richland County
Putnam County
Preble County
Portage County
Pike County
Pickaway County
Perry County
Paulding County
Ottawa County
Noble County
Muskingum County
Morrow County
Champaign County
Clark County
Clermont County
Clinton County
Columbiana County
Coshocton County
Morgan County
Montgomery County
Monroe County
Miami County
Mercer County
Meigs County
Medina County
Marion County
Mahoning County
Madison County
Lucas County
Lorain County
Logan County
Licking County
Crawford County
Cuyahoga County
Darke County
Defiance County
Delaware County
Erie County
Fairfield County
Fayette County
Franklin County
Fulton County
Gallia County
Geauga County
Greene County
Guernsey County
Hamilton County
Hancock County
Hardin County
Harrison County
Henry County
Highland County
Hocking County
Holmes County
Huron County
Jackson County
Jefferson County
Knox County
Lake County
Lawrence County
For Employers
For Students
Explore Careers
Explore Careers
[Headline] Top Tools
[Headline] Featured Resources
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M is Cool!
K - 5th Grades
K - 5th Grades
CTAs
[Headline] Top tools
[Headline] Featured Resources
[Headline] CTA
Career Awareness Learning Games
Career Awareness Videos
Resources (Temporary)
6th - 8th Grades
6th - 8th Grades
CTAs
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
9th - 12th Grades
9th - 12th Grades
CTAs
Self Exploration
Career Exploration and Planning
Staff & Professionals
Staff & Professionals
[Headline] Top tools
[Headline] Featured Resources
CTAs
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
News
Impactful headline shown here. Can have up to four lines shown on desktop.
OhioMeansJobs News
Impactful headline shown here. Can have up to four lines shown on desktop.
Events
Events
Contact Us
Contact Us
[Side Bar Text] Contact Information
[Side Bar Text] Live Chat
[Link] Live Chat
Contact Instruction
[AuthTemplate:Form] OMJ Contact Form
Help Center
Your Profile
Your Profile
What if I can’t access a job center?
How do I make my resume Active?
Finding a Job
Finding a Job
What if I can’t access a job center?
How do I make my resume Active?
Your Benefits
Your Benefits
What if I can’t access a job center?
How do I make my resume Active?
Education
Education
What if I can’t access a job center?
How do I make my resume Active?
Common Questions
Common Questions
Long Text Translations
[Link] View More Common Question
[Link] Live Chat
[Link] Contact Us
[Headline] FAQ Section Carousel
Search
Ohio Means Jobs | Ohio.gov
Label Translations
[Headline] Top tools
[Headline] CTA Resources
[LINK] View More Resouces
[LINK] Signup
[Headline] Featured Resources
Live Chat
Site Search
My Profile
Menu
Close
Live Chat
Search
Contact
Home
Search
Close
Search in our portal
Search
Home
Home
For Job Seekers
CTAs
Find a Job
Build Your Career
Practice Your Skills
Learn About Benefits
Find a Job Center
Career Preparation
Learn About Benefits
Military Service
Restored Citizens
All Resources
CTAs
Golden Buckeyes
Planning For College
Career Skills
Job Search Skills
Career Path
CTAs
Unemployment Claimants
CTAs
Ohio Licensed Occupations for Veterans
CTAs
Hero Banner CTA
For People with Disabilities
For Older Workers
For Employers
Login or Sign Up
Resources For Employers
For Students
Explore Careers
K - 5th Grades
6th - 8th Grades
9th - 12th Grades
Staff & Professionals
CTAs
CTAs
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M. is Cool!
CTAs
Career Awareness Learning Games
Career Awareness Videos
Resources (Temporary)
CTAs
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
CTAs
Self Exploration
Career Exploration and Planning
CTAs
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
Events
Contact Us
Help Center
Your Profile
Finding a Job
Your Benefits
Education
Common Questions
Long Text Translations
Search
Search Jobs
Search WorkKeys
®
Enter Job Title
Enter Keywords
in
Enter Job Location
Enter State
State
AL
AK
AZ
AR
AS
CA
CO
CT
DE
DC
FL
GA
GU
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VI
VA
WA
WV
WI
WY
FM
MP
Search Jobs
Search WorkKeys
®
Teller - Findlay, OH Job in Findlay, Ohio US
KeyBank NA
Job Summary
Company
KeyBank NA
Location
Findlay, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
64471774_1
Teller - Findlay, OH
About the Job
Location:
1920 Tiffin Avenue - Findlay, Ohio 45840
ABOUT THE JOB (JOB BRIEF):
At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.
As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.
ESSENTIAL JOB FUNCTIONS:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key.
Duties assigned include:
Primary Teller Functions
* Accept and accurately process all financial service transactions
* Maintain responsibility for cash drawer and follow proper balancing procedures
* Act as a resource to identify and resolve client servicing issues
* Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
Build Client Rapport
* Provide excellent client service to all KeyBank clients
* Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
* Ensure a confident tone that reassures the client we will follow up with resolution
* Greet and welcome every client as they enter the branch; acknowledge by name, if known
* Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
* Participate in client appreciation events
* Address client issues or concerns; engage branch management when needed to provide full solutions for clients
* Help create and establish a business relationship between the Banker and the client
* Coordinate time between Banker and client for business meetings as necessary
* Engage the Lead Teller and or Banker when faced with complex client account issues
* Answer the phone within the Branch professionally, promptly, and pleasantly
* Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
Risk Management
* Ensure compliance with security and audit procedures
* Adhere to all applicable policies and procedures
Additional Responsibilities
* Participate in morning huddles and end of day debriefs
* Understand goals and objectives for the branch
* Review and maintain knowledge of product guides, fees and policies to stay current on offerings
* Provide answers and assistance for client questions/concerns, utilizing resources within the branch
REQUIRED QUALIFICATIONS:
* High School Diploma, GED or equivalent business experience
* 6 months experience in a client service facing role
* Prefer cash handling experience
* Excellent communication and interpersonal skills
* General understanding of PC with Windows based applications and calculator
* Ability to work branch hours to include weekends and occasional evenings
* Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Apply
Job Tools
Save
Email
Share
Report this job
More jobs
All KeyBank NA jobs
View similar jobs
All Findlay, OH jobs
Browse all jobs
Apply