Senior Support Services Owner
The Senior Support Services Owner (SSO) is responsible for managing remote and onsite client relationships with broad scope to deliver on engagement milestones and scope of services, support all implemented Cerner solutions and services to clients, and ensure the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high-quality projects. The Senior SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The Senior SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues, and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results through support. In this position, you will be onsite at the client's hospital for operational clinical workflows and liaison between the client and Cerner app teams.
At least 8 years total combined related work experience and completed higher education, including:
At least 2 years of healthcare information technology (HCIT) consulting, support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience
At least 6 years of additional work experience directly related to the duties of the job and/or completed higher education
Bachelor's degree or equivalent relevant work experience
Experience working with Federal government departments is preferred
Experience with health care IT, account management, or client operations is preferred
Perform other responsibilities as assigned
Willing to participate in on-call rotation as needed
Willing to travel up to 60% to 100% as needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Relocation Assistance Available
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Hybrid & Onsite: No Relocation Assistance Offered
Working Environment Description
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Support Services & Operations
Mgd Svcs - AMS
AMS Client Operations
Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace. Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.