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FLOATING MANAGER/DR CLERK 15.00 HOURLY 11:00AM-7:00PM Job in Barberton, Ohio US
Monster
 
 
 
 

Job Summary

Company
ABM Industry Groups, LLC
Location
Barberton, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Salary
$15.00 - $15.01 /hour
Job Reference Code
13198243_1

FLOATING MANAGER/DR CLERK 15.00 HOURLY 11:00AM-7:00PM

About the Job

15.00 HOURLY


 11:00AM-7:00PM



 Job duties are but not limited to the following: Fill in when managers are off, Data entry, Completion and auditing of daily paperwork. Preparing bank deposits, completing required reports, oversee staff, customer service. Must be able work flexible hours. Base shift will be 11a-7p Mon thru Friday



 Responsibilities

 
  Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
Demonstrate capability and interest in training others.
Can be relied on to train service technicians and trainees.
Teach other technicians how to solve problems without solving the problem for them.
Keep technical knowledge up to date regarding equipment and concepts.
When presented with a problem, know what to do, and why, and whether to repair or replace.
Search out and read applicable manuals and online sources.
Belong to and take advantage of technical organizations to improve technical knowledge.
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
Follow point-by-point troubleshooting guides to find faults in a short period of time.
Avoid needless callbacks by checking complete system before leaving the job.
Check safety and limit controls for proper setting before leaving the job.
When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
Use proper tools and instruments for troubleshooting.
Inform customer when arriving at or leaving the job and when planning to return.
Explore a customer complaint to determine the real problem.
Respond to customer complaints with the proper amount of sympathy and empathy.
When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools, materials, and scheduled tasking when arriving at the job site
Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
Promptly and accurately complete all required paperwork.
Obtain customer signature on all service reports (before work begins when performing spot).
Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
Recognize what has to be taught to customers and take required time to do so.
Provide sales with qualified leads.
Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
Determine who in the customer's organization is responsible for the mechanical system being serviced.
Persuade customer to replace obsolete systems and makes recommendations.
Assist Sales in pricing agreements and projects.
Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.
When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.


 Qualifications

 
  Must be 18 years of age or older.
Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available


 Preferred Qualifications

 
  Customer Service Experience
One year of lead experience
One year experience

ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)
 

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