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IS Tech Analyst Job in Wilmington, Ohio US

IS Tech Analyst

ABX Air, Inc. - Wilmington, OH

Posted: 9/15/2022 - Expires: 12/14/2022

Job ID: 247116989


Job Description

IS Tech Analyst

Position: Tech Analyst

Base Pay: Commensurate with experience

Employee Type: Full-Time

Leads Others: No

Required Education: HSD/GED

Required Experience: 2 years

Travel Required: Yes

Position Close Date:

Location:  Wilmington, OH (ILN)

Shift 8 hours

What you will do:

As a member of the IS Tech Services support team the L2 Deskside technician will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with users, peers, and managers; primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving end user issues and supporting other members of the I.T. department.


Essential Duties:


* Supporting IT equipment in large corporate environment

* Desktop/laptop tech support (Mac and PC)

* Support Windows 7/10 operating systems

* Support mobile devices, printers, scanners, wireless, VPN, etc.

* IMAC Support - IT equipment Install/Move/Add/Change

* Maintain repairs, spare parts, and components

* Research and troubleshoot problems

* Maintain system configurations and documentation

* Track and resolve customer incidents and requests through the ticketing tool

* Troubleshoot and resolve hardware and software issues for Windows devices

* Backup, restoration, and migration of user data

* Smart Hands support with networking, server, and telecommunications technologies

* Printer and peripheral device support

* Inventory management of IT assets including asset auditing

* Ability to research and follow appropriate KB articles

* Ability to work on-call and other after-hours support as needed

* May provide executive user support

* Various other tasks associated with deskside services

* May need to be available to provide support at other end user locations as needed

* Other duties as assigned


Skills and abilities:


* Customer focused

* Personal accountability for results

* Detail oriented


Minimum Requirements:

* Strong analytical and troubleshooting skills

* Minimum of 2 years' technical experience in providing Deskside or helpdesk Support

* PC hardware repair (Dell/HP), Windows system support, OS X Support

* Software installation/troubleshooting

* Performing Tech Refresh

* Mobile device support (iOS/iPhone/iPads/Android) - excluding warranty hardware repair


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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