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Customer Support/Contract Administrator Job in Elyria, Ohio US

Customer Support/Contract Administrator

22nd Century Technologies, Inc - Elyria, OH

Posted: 9/22/2022 - Expires: 12/21/2022

Job ID: 247388046

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Job Description

Job Title: Customer Support/Contract Administrator

Duration: 6 Months+ (Temp to Hire)

Job Description:

Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations.

Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing, and discounts, and ensures compliance with warranty or maintenance agreements.

Job Responsibilities:

Primary responsibility is to provide excellent customer service for our commercial customers: PO review, quote creation and provide customer status reports.

Commercial contract interpretation and review.

Data entry of customer purchase orders

Interface and coordinate activities with Irvine and Kalamazoo teams.

Proficient with Microsoft Office is a must.

Qualifications:

Bachelor's degree (BA) in Business Administration or related field.

22nd Century Technologies is an Equal Opportunity Employer and US Citizens & all other parties authorized to work in the US are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
69680387
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A