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Customer Success Manager Job in Cleveland, Ohio US

Customer Success Manager


Posted: 9/29/2022 - Expires: 12/28/2022

Job ID: 247655610


Job Description

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional/commercial mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications, Commercial Customers, and Partners.Job Description
We are looking for a candidate who can jump into a business problem or challenge, figure out what information is needed, work cross-functionally to analyze the problem and develop & present a recommendation - the benefits of consulting. This role requires active collaboration across the company and knowledge of our services portfolio. Candidates need to be well-rounded, flexible and driven.

The Business Development Manager/Customer Success Manager will focus on improving business performance, including the analysis of operational data and financials, go-to-market for new offerings, and training. The position will work hand-in-hand with functions, including offer management, centralized operations, regional teams, Channel Partners and frequently present recommendations to executive level management. The role will also include working with Motorola's Sales team (and other internal teams) to grow/enhance the assigned portfolio (new services), building customer relationships and instilling customer confidence in Motorola as a service provider, as well as contributing to Motorola's monthly and quarterly status reports and revenue tracking.

Specific responsibilities could include but are not limited to:

Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy

Development of forecasting models based on key business drivers to improve regional sales forecasting and operational execution

Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns

Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings


Bachelors Degree (analytical degree such as finance or engineering preferred)

MBA preferred, not required

1+ yrs of service product management experience

TSIA involvement

XaaS (where X=something offered as a service) Subscriptions, Software licenses...etc

Experience with revenue/cost analysis, market sizing & analysis, operational strategy formulation, business case development, or financial modeling

Knowledge of Motorola Solutions' service portfolio

Excellent interpersonal, verbal and written communication skills

Experience working in a highly analytical setting requiring quantitative analytics

Experience creating executive management presentations

Advanced Excel modeling skills

Sophisticated Presentation (PowerPoint/Google slides) skills

Ability to think broadly and critically about a quantitative analytical problem by applying business, industry and company acumen to prove or disprove a hypothesis

Enjoy digging into data that is not clean & requires validation, making directional recommendations with incomplete information

Basic Requirements
Bachelor's Degree
1+ years of experience in one of the following: Project Management, Product Management, Sales, or Customer Success

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNo

Our U.S.Benefitsinclude:

Incentive Bonus Plans
Medical, Dental, VisionbenefitseffectiveDay 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
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