Columbus Airport Marriott
Bonus Eligible: No
Direct Reports: No
Reports To: Food and Beverage Manager
The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.
The Conciergewill be tasked with the following duties, responsibilities, and assignments:
Provideprofessional, friendly and engaging servicein accordance with Atrium's servicestandards;
Recommend hotelamenities, localattractionsandanyother events that may be of interest to them;
Assist guests with mail, messages, and any plans or arrangements theyrequire;
Focus attention on guest needs, remaining calm and courteousat all timesin keeping with Atrium's CoreValues;
Assist guests regarding hotel facilities in an informative and helpfulway;
Assist guests with any needs related to services of the BusinessCenter;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions tomanagement;
Clean and disinfectpublic areas;and
Any and allother work as required to complete the primary purpose of the position.
Required Prior Experience:
Six (6)monthspriorCustomer Serviceexperience
Preferred Prior Experience:
Hospitality industry experience
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Use computers and computer systems (including hardware and software) to enter data, or process information
Lift a minimum of 50lbsrarely and 15lbs occasionally
Able to stand and/or walk for duration of schedule shift
Ability to effectively communicateand interactwith guests
Flexible to working days, early mornings, evenings,nights,weekendsand holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability