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Travel Operations Supervisor Job in Cleveland, Ohio US

Travel Operations Supervisor

CBIZ Operations, Inc. - Cleveland, OH

Posted: 11/29/2022 - Expires: 2/27/2023

Job ID: 250282191


Job Description

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 Job Code:

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. 

CBIZ has been honored to be the recipient of several national recognitions:

2022 Top Workplaces USA

2022 Great Place to Work Certification

Top 101 2021 Best and Brightest Companies to Work For in the Nation

2021 America's Best Mid-Size Employers

2021 Best and Brightest Companies in Wellness

Job Purpose / Objective

The Travel Operations Supervisor is responsible for providing strategic guidance and assistance to the Accounts Payable Manager and Senior Management as it relates to the policies and procedures of travel and entertainment reporting.  This will be accomplished through the ongoing assessment, recommendation, implementation and management of the travel and entertainment processes to ensure continual process improvement within the Travel Department.  Other key responsibilities include the overall management of CBIZ's corporate travel card program, on-line T&E system operations and providing analytical information including Travel Expense metrics to support CBIZ's overall strategic goals. 

Essential Functions & Primary Duties

Overall management of CBIZ's on-line T&E system, including design of system settings and audit rules to ensure proper control design and cost management.

Supervision and development of the T&E Processors.

Responsible for administration of corporate travel card program, including monitoring of aged accounts and guaranteed cards.

Driving utilization of corporate travel agency to improve reporting capabilities and travel savings.

Compiling and analyzing Travel Expense metrics including developing monthly management and business unit level reports, as well as reporting to identify spend anomalies and trends.

Identify and recommend new processes and/or changes to existing processes and procedures of the Travel Department while maintaining appropriate internal controls

Update Travel and Entertainment policy as needed and enforce compliance

Integration of new acquisitions to the CBIZ T&E process

Provide ongoing training to the business units as it relates to the T&E processes and procedures. 

Develop and maintain a training manual for the T&E staff

Oversee T&E content of SSC intranet site.  Publish quarterly newsletters related to travel to inform travelers of changes in expense reporting, travel, policy, etc.

Negotiate agreements with key travel related vendors, including the card program, our travel agent and related vendors.  Conduct ongoing stewardship reviews with travel related vendors.

Identify and implement opportunities to generate savings in the company's travel program.

Other special projects as assigned

Adhere to ethics and employee code of conduct policies and, as appropriate, communicate the same to subordinates

Monitor all activities for evidence of fraud

Review activities within job scope for sufficient controls to prevent errors and misstatements of financial results

Lead future efforts on system upgrades

Qualifications Required

Bachelor's degree with a major in accounting, finance or business preferred

3 years of practical accounting or travel related operations experience

2 years prior supervisory experience required

Clear and concise oral and written communication skills

Effective customer service skills

Proven ability to work with subordinates and peers in a constructive manner

Proficiency with Concur, Oracle, Microsoft Excel, PowerPoint and Word preferred

Ability to focus on the "big picture" but with the ability to drill down to the details

Independent and strategic thinker

Proven problem solving and analytical skills

Must be able to travel based on business needs

CBIZ.Jobs Category: Corporate


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
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