ESSENTIAL DUTIES AND RESPONSIBILITIES
Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP)
- Provides individual and group therapy to dually diagnosed clients with substance abuse issues and mental illness who are in the criminal justice system. Enters data, and maintains and updates referral log, and tracks program outcomes as assigned.
- Serves as liaison between clients, criminal justice system, BHP, and external community resources. Represents clients and agency at staffing meetings, and at court, probation and parole hearings.
- Conducts assessments and makes referrals into appropriate treatment programs. Identifies client risk factors including lethality.
- Provides case management services to clients with mental health and substance abuse issues. Screens and assesses clients for their appropriateness for agency services. Implements client monitoring systems, determines clients’ needs and identifies clients’ risk factors. Ensures delivery of needed treatment and services. Meets with individual clients and provides group facilitation. Works constructively with clients to reach agreed upon outcome and coordinates care with internal and external providers.
- Participates in the development, and/or maintains client Individual Service Plan (ISP) by collaborating with assigned team members and conferring with client or client representative. Ensures clients’ success to their optimal ability.
- Maintains responsibility for the referral and case management of clients into appropriate substance abuse and/or mental health treatment programs. Coordinates client’s linkage to community treatment services and supports engagement in drug treatment, community, and other treatment activities.
- Advocates for client in the community. Obtains housing, financial assistance, educational and career development and other services from various social service agencies. Assists clients toward self-sufficiency.
- Provides emotional support by interacting with client face to face. Ensures progress by monitoring emotional and mental health, recovery process, hygiene, living environment, medications, mental health treatment appointments, treatment plans and other areas related to clients’ mental health.
- Implements skill building activities to assist clients to maximize independence and build social skills. Assists client to participate in social interaction opportunities. Provides client with transportation, based on the client’s needs, to medical and other appointments or to food pantry, laundry mat or other daily living activities.
- Collaborates with family members or client representatives by discussing or responding to treatment plans and other needs. Administers family or group treatment services as required by treatment plan.
- Teaches understanding of illness by educating client on symptoms, treatments, coping techniques and other various topics related to mental health issues and substance abuse.
- Maintains client records and case documentation. Documents the results of assessments, service plans, progress notes, discharge summaries and other activities including accurate reporting of services needed and provided. Reviews, prepares and presents reports to any appropriate community partner and funding sources as needed. Maintains client records, and reviews, prepares and presents reports to the criminal justice system and funding sources as required.
- Works constructively with clients to reach agreed upon outcomes, and coordinates care with internal and external providers. Facilitates individual and/or group orientation or educational sessions.
- Provide services that are focused on the individual’s ability to succeed in the community which may include but is not limited to: ongoing assessment of needs, assistance in achieving personal independence in managing basic needs, facilitation of further development of daily living skills, coordination of the Individualized Service Plan, symptom monitoring, coordination and/or assistance in crisis management and stabilization, advocacy and outreach, and activities that increase the individual’s capacity to positively impact his/her own environment.
- Coordinates linkage to community treatment and supportive services and supports engagement and retention in such services.
- Participates in team meetings, clinical staffing, and clinical consultation as scheduled.
- Maintains confidentiality of HIPAA and other confidential and sensitive information.
- Maintains the highest level of integrity and professionalism in all aspects of job performance.
- Keeps abreast of current trends and “best practices” in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.
- Performs job responsibilities and activities and maintains all records in accordance with BHP’s policy, procedure and protocol, and as appropriate to the job, all regulatory authorities’ accreditation/licensure/certification standards, and all applicable laws and regulations.
- Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
OTHER DUTIES AND RESPONSIBILITES
- Performs other duties as assigned.
KEY PERFORMANCE INDICATORS
The employee assigned to this position is responsible for achieving each of the following key performance indicators (KPI’s) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job’s essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period.
- Meets or exceeds client service goals established for the position.
- Completes all required documentation on time, and in accordance with agency requirements.
- Develops or maintains client Individual Service Plan (ISP) in accordance with agency requirements.
- Provides timely and appropriate communication of treatment services and recommendations to criminal justice system and funding sources.
SCOPE OF SUPERVISION
Computer, telephone, cell phone, copier, fax, and other general office equipment; personal vehicle.
This is a direct service position requiring reliable transportation, a valid Ohio Driver’s license and willingness and ability to transport clients when necessary to accomplish case management services.
CONTACTS WITH OTHERS
Clients, staff, applicants, volunteers, community professionals, court personnel, corrections personnel, general public, family members and other internal and external job contacts.
CONFIDENTIAL INFORMATION AND DATA
Client records, client financial information, and other confidential or sensitive information.
Good office and community working conditions. Medium to high risk conditions when in the community, and when working in corrections, court and client homes. Ability to telework during emergency health related or inclement weather situations, or as required by management.
USUAL PHYSICAL DEMANDS
The following demands are typically required and exhibited by employees when performing this job’s essential duties and responsibilities. They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and an otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.
The employee frequently converses verbally with others in person and by telephone. The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, paperwork and other similar tasks. The employee occasionally sits and frequently walks and stands for extended periods of time. Vison demands include close, relatively detailed vision when using a computer screen, and performing other tasks. The employee frequently sits in a vehicle while driving to and from various locations.
REQUIRED KNOWLEDGE, SKILLS AND ABILIITIES
Knowledge of: assessment, triage and brief therapy; case management; all related service offerings administered by BHP; criminal justice system requirements; certification and licensure standards; best practices regarding criminal justice system needs of individuals with behavioral health issues; best practices regarding the treatment of substance abuse and mental illness; client confidentiality regulations and standards; Continuous Quality Improvement process, community social service and residential housing resources.
Ability to: manage and coordinate client services to achieve client needs and goals; establish rapport and work effectively with diverse populations; demonstrate respect and sensitivity for cultural and personal differences; collect and analyze essential information; problem-solve; give clear direction; develop and maintain effective working relationships with coworkers and other job contacts; contribute toward building a positive and productive team working environment; work independently; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.
Skill in: listening; verbal and written communication; writing reports; organizing; group facilitation; managing multiple tasks; negotiating; assertiveness.
Applicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification. For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position. Qualifications specified for this position are:
Education, Experience and Training
Bachelor’s degree in a social service related field and two to five years related social service or criminal justice system experience.
Licenses or Certifications
LSW/LPC required; State of Ohio Driver’s License; BLS/CPR certification required
Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.
Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements