Full Time and Part Time Positions available
Under general supervision, the Communications Technician performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.
Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data; receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; understands state and local laws and prepares relevant documentation; receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers; enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch; receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.
Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.
Assists with the training and development of new employees and/or co-workers.
Attend required trainings or organizational meetings as scheduled.
Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.
Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.
Meets all job safety requirements and all applicable safety standards that pertain to essential functions.
Demonstrates regular and predictable attendance
Knowledge of: interviewing; *LEADS computer operations; *public safety radio dispatching procedures; *9-1-1 terminal operating procedures; *two-way radio operations; data processing techniques and procedures; *data security; *safety practices and procedures; *certification/licensure requirements; *department goals and objectives; *department policies and procedures; *emergency medical care procedures; *first aid practices; *cardiopulmonary resuscitation; *Automated Mapping and Information Management Systems; *state and local laws; *security practices and procedures; public relations; office practices and procedures; English grammar and spelling; records management; *local geographical area.
Skill in: typing; data entry; word processing; computer operation; switchboard or telephone console operation; adding machine or calculator operation; use of modern office equipment; motor vehicle operation; use or operation of dispatch equipment.
Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; interpret extensive variety of technical material in books, journals, and manuals; read maps and other GIS data systems; deal with problems involving several variables within familiar context; deal with many variables and determine specific action; recognize unusual or threatening conditions and take appropriate action; define problems, collect data, establish facts, and draw valid conclusions; exhibit excellent decision making and critical thinking skills, especially under high-stress; work effectively in a team environment; exercise independent judgment and discretion; complete routine forms; prepare routine correspondence; prepare accurate documentation; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; *train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; work alone on most tasks; cooperate with coworkers on group projects; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; demonstrate manual dexterity; move quickly and effectively from one task to another; operate dispatch and radio equipment.
Performs other related duties as assigned.
Please send resume to omjknox.jfs.ohio.gov or complete application below.