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Dispatcher 911 - Knox County Job in Mount Vernon, Ohio US

Dispatcher 911 - Knox County

Knox County - Mount Vernon, OH

Posted: 1/30/2024 - Expires: 4/26/2024

Job ID: 269068609


Job Description

Job Description

911 Dispatcher
Full Time and Part Time Positions available


Under general supervision, the Communications Technician performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.

Essential Functions

Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data; receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; understands state and local laws and prepares relevant documentation; receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers; enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch; receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.

Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.

Assists with the training and development of new employees and/or co-workers.

Attend required trainings or organizational meetings as scheduled.

Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.

Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.

Meets all job safety requirements and all applicable safety standards that pertain to essential functions.

Demonstrates regular and predictable attendance 

Job Standards

Knowledge of:    interviewing; *LEADS computer operations; *public safety radio dispatching procedures; *9-1-1 terminal operating procedures; *two-way radio operations;  data processing techniques and procedures; *data security; *safety practices and procedures; *certification/licensure requirements; *department goals and objectives; *department policies and procedures; *emergency medical care procedures; *first aid practices; *cardiopulmonary resuscitation; *Automated Mapping and Information Management Systems; *state and local laws; *security practices and procedures;  public relations;  office practices and procedures;  English grammar and spelling;  records management; *local geographical area.

Skill in:  typing; data entry; word processing; computer operation; switchboard or telephone console operation;  adding machine or calculator operation; use of modern office equipment; motor vehicle operation; use or operation of dispatch equipment.

Ability to:   interpret a variety of instructions in written, oral, picture, or schedule form;  interpret extensive variety of technical material in books, journals, and manuals;  read maps and other GIS data systems; deal with problems involving several variables within familiar context;  deal with many variables and determine specific action;  recognize unusual or threatening conditions and take appropriate action;  define problems, collect data, establish facts, and draw valid conclusions;   exhibit excellent decision making and critical thinking skills, especially under high-stress; work effectively in a team environment; exercise independent judgment and discretion;  complete routine forms;  prepare routine correspondence;  prepare accurate documentation;  compile and prepare reports;  respond to routine inquiries from public and/or officials;  communicate effectively; *train or instruct others;   understand a variety of written and/or verbal communications; maintain records according to established procedures;   work alone on most tasks;  cooperate with coworkers on group projects;  answer routine telephone inquiries;  handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships;  demonstrate manual dexterity;  move quickly and effectively from one task to another; operate dispatch and radio equipment.

Supplemental Information

Performs other related duties as assigned.

Please send resume to or complete application below.

Contact Information

Personal Contact:
Ohio Means Jobs
17604 Coshocton Rd.
Mount Vernon, OH 43050

Job Summary

Employment Type:
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 3