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Customer Service Representative-Kahrl & Company Job in Mount Vernon, Ohio US

Customer Service Representative-Kahrl & Company

Kahrl & Company - Mount Vernon, OH

Posted: 2/1/2024 - Expires: 5/1/2024

Job ID: 269276305

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Job Description

Kahrl & Company

CSR Job Description and Responsibilities

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers' needs to achieve satisfaction

Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Update job knowledge by participating in educational opportunities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support  experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to muti-task, prioritize, and manage time effectively

High school degree

Organized, self-motivated, and proactive in problem solving

Critical thinking, proactive attitude, and strong communication skills

Property Casualty License

Please send resume to omjknox@jfs.ohio.gov or complete application below.


Contact Information

Personal Contact:
OhioMeansJobs
17604 Coshocton Rd.
Mount Vernon, OH 43050

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4