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Reservations Agent Job in Columbus, Ohio US

Reservations Agent

Crescent Hospitality Corporation - Columbus, OH

Posted: 2/8/2024 - Expires: 5/8/2024

Job ID: 269586881


Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our outstanding Front Desk team!

We are committed to providing you with:

* Highly competitive wages
* An exceptional benefit plan for eligible associates & your family members
* 401K matching program for eligible associates
* Flexible scheduling to allow you to focus on what is important to you
* Discounts with our Crescent managed properties in North America for you & your family members
* Complimentary parking/ employee meals provided

Here is what you will be doing each day:

As our reservations agent, you will be the first point of contact for many of our guests. Answering the phone with a smile in your voice, and owning problems to ensure follow-up with resolution brings you joy. You enjoy working with computers, inputting data, taking calls, dispatching calls to the correct place. You will happily familiarize yourself with the local area to assist guests with finding activities that suits their needs.

Does this sound like you?

You provide outstanding customer service interactions and it's engrained in who you are. You deliver impeccable communication and are able to read your clients over a call. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail, and understand the importance of guest experience. You are able to multi-task and work alongside others. The pride you have in your organizational and time management skills will be a great benefit in this role. You are enjoy routine, and a Mon-Friday work schedule fits your lifestyle the best.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic - Shows intense and eager enjoyment and interest

2 - 3 years: Must have at least 2-3 years in a customer service role, preferably in a hotel (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4