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Patient Services Representative – Bilingual Job in Painesville, Ohio US

Patient Services Representative – Bilingual

OhioMeansJobs Lake County - Painesville, OH

Posted: 2/13/2024 - Expires: 5/13/2024

Job ID: 269772735


Job Description

OhioMeansJobs Lake County is assisting a Lake County based mental healthcare agency in their recruiting efforts for the following position:

Patient Services Representative – Bilingual
Location: Painesville, OH
Position ID:44072860

Job-Type: Full-Time
Wage: Based on experience

  • Medical, Dental, Vision
  • Robust earned paid time off program (PTO)
  • 401k match
  • Various Life Insurance Options
  • Short- and Long-Term Disability (Not applicable for school-based employees)
  • Federal Loan Forgiveness Program (available on eligible on roles)
  • HealthJoy - no cost medical and mental health online resources available Day (coverage extends to family members living in the same household)
  • Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then this could be the best place for your next career. Read below on how you can make a difference in our community and apply today!

Scope of the Role:
Reporting to the Office Manager, the Patient Services Representative will provide excellent administrative support to clinical and medical record functions. You will be successful in your role by creating an outstanding customer service experience when answering phone calls, greeting patients or families, conducting patient check-ins or scheduling patient appointments.

How You’ll Succeed:

  • Demonstrate a friendly, courteous and welcoming first impression to patients and their families.
  • Greet and check-in patients upon arrival and schedule or modify patient appointments.
  • Use clear communication when interacting with patients, peers and colleagues.
  • Provide administrative support to the office to include: scanning, emailing, faxing, and mailing.
  • Assist in maintaining electronic health records according to medical record standards, regulations and Signature Health policies and procedures.
  • Collect patient co-pays and account payments while balancing your individual collections.
  • Respond to external phone calls in a respectful, professional, and courteous manner.
  • Assist patients with payment questions related to a sliding scale as necessary.
  • Create an efficient work space by maintaining your work environment in a clean and organized manner.
  • Document all interactions with patients in accordance with CARF policies.
  • Participate in all assigned, post discharge surveys, record completeness review, intake reports or other QA and utilization review activities
  • Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required.
  • Comply with all agency policies and procedures.
  • Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
  • May be required to perform remote services as determined.
  • Adherence and completion of compliance training provided.
  • Responsible for and completes all productivity/documentation requirements.
  • Participate in all assigned staff meetings and staff development programs.
  • Demonstrate appropriate attendance and punctuality in adherence with policies.
  • Other duties as assigned.

Working Conditions:

  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
  • Requires periods of sitting, standing, telephone, and computer work.
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.

Knowledge & Experience:

  • High School Diploma or equivalent required.
  • 1 year office, customer service, or related experience required. Medical office experience preferred.
  • Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required.
  • Strong computer skills with proficiency in Microsoft Office applications
For immediate consideration, please contact Lucie Coll at 440-350-4323 or

Contact Information


Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
Commensurate with experience
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4