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Corporate Travel Analyst Job in Independence, Ohio US

Corporate Travel Analyst

CBIZ Operations, Inc. - Independence, OH

Posted: 2/17/2024 - Expires: 5/17/2024

Job ID: 269910753


Job Description

Status Category:


Scheduled Hours Per Week:

Job Code:

With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

* 2022 Best and Brightest Companies to Work for in the Nation

* 2023 Top Workplaces USA

* 2022 America's Best Mid-Size Employers

* 2022 Best and Brightest Companies in Wellness

* 2022 Great Place to Work Certification

We are seeking a Corporate Travel Analyst with strong experience in Corporate Travel, Card and Expense Programs to join our Travel @ CBIZ team. In this role, you will interact directly with suppliers and internal stakeholders, have responsibilities in reporting and data analysis, travel card management and expense program management. The successful candidate will be a well-rounded individual who is analytical and customer service focused; and has a keen ability to propose improvement opportunities. You will be required to periodically cover the duties of team members, as needed.


* Create, publish and present regular reports and dashboards to analyze or identify trends and to manage usage irregularities. Present metric to relevant parties.
* Administer all aspects of expense administration, credit card administration (card issuance, payment issues, delinquencies handling/resolutions, reporting, program maintenance, escalations and approvals), travel systems configuration, audit rule setup, and development of custom or ad hoc reports.
* Monitor and ensure the interfaces or data feeds of the travel system tools are working effectively. Subject matter expert and administrator for the expense tool approval workflow.
* Act as point of contact for Concur service tickets for resolving systems-related requests. Monitor and follow up with Concur when appropriate.
* Investigate and resolve issues related to expense audits, travel card and other program. Escalate issues when appropriate.
* Monitor supplier program SLAs. Escalate issues to suppliers when appropriate.
* Train or onboard employees on corporate credit card and expense reporting procedures and policies. Participate in acquisition onboarding.
* Triage travel and expense helpdesk questions through troubleshooting, research, timely resolution/escalations.
* Contribute to team functional activities, including solving customer support issues, auditing travel expense reports, updating desk instructions and other special tasks.
* Assist with the maintenance of the online Travel Portal contents.
* Participate in special projects as assigned by the supervisor.

* Bachelor's degree (business, hospitality, accounting, finance, procurement or economics preferred); or at least 4 years or equivalent work experience. GTP, CCTE and other corporate travel certifications a plus. May be considered for Specialist level position if requirements are not fully met.
* SAP Concur Expense system, online booking tool, travel card management knowledge and experience.
* Advanced level proficiency in Excel.
* Experience in SmartSheets a plus.
* Critical thinking related to compliance and policy enforcement.
* Strong project management and collaboration skills.
* Forward-thinking, solutions-driven and consistently accurate.
* Has a growth-mindset and open to learning new skills.
* Strong communications skills.
* Ability to travel as required by business.

CBIZ.Jobs Category: Corporate


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5