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Customer Master Data Specialist Job in Cleveland, Ohio US

Customer Master Data Specialist

AIRGAS USA, LLC - Cleveland, OH

Posted: 2/18/2024 - Expires: 5/18/2024

Job ID: 269925591


Job Description

R10036879 Customer Master Data Specialist (Open)

Independence, OH - Rockside Woods Blvd - AMG-Corp

How will you CONTRIBUTE and GROW?

Airgas is hiring!Airgas is Hiring for a Customer Master Data Specialist in Independence, OH!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

Location: Independence, OH

Reports to: Customer Master Data Supervisor

Strong passion for fostering an environment of Diversity, Inclusion and Respect.

Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment.

Recruiter: Laura Brewer / / 832-954-4791

How will you CONTRIBUTE and GROW?

Job Description Summary: The Customer Master Data Specialist is responsible for the creation and maintenance of customer setups in our integrated enterprise system (SAP) and our bulk dispatch system (ALTO - Air Liquide Transport Organizer). The Customer Master Data Specialist will be responsible to set up accounts in both systems to ensure the smooth on-boarding of new customers and changes to existing customers. The Customer Master Data Specialist will work closely with our Regional Companies, our Finance team, our Logistic teams and our Distribution teams to assist with issues related to the account setup and the delivery of our bulk products.

Create and maintain SAP master data in the areas of the Customer Master/Pricing and other related areas in SAP.

Support training and communication of functional master data standards, definitions, processes, policies and tools to internal Airgas associates.

Review/analyze incoming master data requests to determine desired outcome and proper course of action to take.

Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing/Payer structure as it relates to the Partnership functionality of customer's account.

Work with other departments and/or teams, ( i.e. A/R, Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

Obtain, analyze, and process all field generated requests related to new customer pricing agreements and changes to existing customer pricing agreements.

Maintain pricing database for sales organizations including daily, weekly, and monthly maintenance items. Accountable for validation of all pricing inputs.

Effectively communicate to Division support staff and field associates of any pricing discrepancies and/or issues in a timely manner.

Manage requests for the first fills to our customers by proper setup and communication to the Logistic and Distribution teams to ensure flawless on-boarding of new and existing accounts. This includes calculating and inputting cost based on mileage, expected volume, and tank size.

Provide support to customers who utilize our 800 phone line and group email box. These requests and inquiries require the individual to have a thorough understanding of the entire Airgas organization.

Assist field personnel with issues related to validation and data issues in SAP and ALTO.

Assist with shift auditing issues in ALTO, which includes reviewing telemetry readings, analyzing trailer weights, and computing GPI.

Process requests for PO or pricing updates on new and existing accounts.

Provide proof of delivery documents and manage the imaging system for these documents.

Utilize multiple tools to analyze and validate data to ensure the accuracy and quality of customer master data.

Preparation and review of daily and monthly reports.

Are you a MATCH?

Required Qualifications

High school degree/GED.

Proficiency in Google Suite applications and Microsoft Office (Word, Excel).

One to two years related experience in an office environment with customer facing activities

Strong computer skills with an ability to manipulate and analyze large amounts of data.

Preferred Qualifications

Bachelor's degree

1-2 years SAP or ALTO experience

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Recruiter: Laura Brewer / / 832-954-4791
________________________Are you a MATCH?

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.


Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.


Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at .


EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 5