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Customer Service Agent Job in Madison, Ohio US

Customer Service Agent

OhioMeansJobs Lake County - Madison, OH

Posted: 5/16/2024 - Expires: 8/14/2024

Job ID: 273539669

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Job Description

OhioMeansJobs Lake County is assisting a Madison employer with their recruiting efforts for the following position:

Customer Service Agent
Location: Madison, OH
Position ID: 44072950

Job Type: Full-time, 40 per week, Monday to Friday Work setting: In-person
Hours: 8:30AM-4:30PM
Wage: $18-25 per hour based on qualifications
Benefits: Health insurance Paid time off

Job description:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Communicate with customers via phone, email, and chat to assist with inquiries and issues
  • Perform outbound calling to follow up on customer concerns and feedback
  • Utilize upselling techniques to promote products and services
  • Provide support in English to customers
  • Analyze customer needs and recommend appropriate solutions
  • Process sales orders and perform data entry tasks accurately

Qualifications:

  • Proven experience in customer service or a related field
  • Excellent communication skills in English
  • Strong analytical skills to assess customer needs effectively
  • Ability to upsell products or services to enhance customer experience
  • Proficiency in data entry and maintaining accurate records
  • Prior experience in outbound calling is a plus
  • High school diploma or equivalent
  • Current Ohio property and casualty insurance license

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this exciting opportunity.

For immediate consideration, please contact Lucie Coll at 440-350-4323 or Lucie.Coll@jfs.ohio.gov


Contact Information

Phone:
440-350-4323

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
First
Job Reference Code
N/A
Salary
$18.00 - $25.00 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4