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Product Service Technician II- RGA Job in Mason, Ohio US

Product Service Technician II- RGA

Atricure, Inc. - Mason, OH

Posted: 5/17/2024 - Expires: 8/15/2024

Job ID: 273590630


Job Description

Product Service Technician II- RGA

Cincinnati, OH, USA * Mason South, 7697 Innovation Way, Mason, Ohio, United States of America
Req #2069

Tuesday, May 14, 2024

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure's AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure's Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure's cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit or follow us on Twitter @AtriCure.

We foster a culture of inclusion by embracing diverse experiences and individuals where everyone's authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.


This position will be responsible for the movement of returned good from receiving to final disposition. This includes receiving, decontaminating, evaluating, service/repair/reprocessing of capital and sterile equipment, and complaint closure. The RGA Service Technician will coordinate and lead the analysis of complaint devices with the responsible engineer and will be responsible for interacting with customers and sales personnel to process the return of AtriCure products from the field to the home office


Assisting the RGA Service Associate with returns of devices for analysis.

Receive and reconcile all Returned Goods
Decontaminate all product returns per procedures
Determination of returned product as Service, Complaint, Return to Stock (RTS), or Scrap
Re-package of all Return to Stock devices / Return to Stock Capital Equipment
Coordinate appropriate inventory transactions for all Returned Goods
Maintain inventory for all servicing materials

Assist the Product Repair Technicians with servicing of capital equipment.

Evaluate all capital equipment upon RGA completion
Perform maintenance / repair functions on Atricure and customer owned capital equipment.
Diagnose / troubleshoot and perform root cause analysis on capital equipment
Service capital equipment utilizing standard and specialized test equipment / procedures
Re-package, and complete all required documentation per Atricure procedures
Assist with developing and implementing preventive maintenance processes and procedures.
Perform basic administrative tasks such as filling out inspection and repair forms
Initiate device/equipment analysis and complete all repairs/servicing required
Document all services completed within repair log

Work with outside services, such as a capital equipment supplier or end users
Comply with company policies
Performs company activities, in addition to the above as assigned by the Service Supervisor


Regular and predictable work performance
Ability to work under fast-paced conditions
Ability to make decisions and use good judgment
Ability to prioritize various duties and multitask as required
Ability to successfully work with others
Additional duties as assigned


3-5 years of experience in a product service or comparable position
High school diploma or equivalent
Strong mechanical aptitude
Ability to demonstrate proficiency in issue resolution and problem solving
Basic understanding regarding FDA regulations and guidelines
High level of attention to details
Written/Report writing skills
Verbal communication skills
Problem solving/troubleshooting experience
Ability to read technical specifications


Degree or accredited certification in technical field
Inspection/testing experience
Ability to read blueprints and drawings


Ability to regularly walk, sit, or stand as needed
Ability to occasionally bend and push/pull as needed
Ability to regularly lift up to 45 pounds, occasionally lift over 50 pounds
Ability to pass pre-employment drug screen and background check


AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).

Other details

Job Family
Technical Service

Job Function

Pay Type

Employment Indicator
Non Manager

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4