Job Responsibilities:
Interviews applicants to determine initial eligibility and to re-determine ongoing eligibility for Public Assistance through telephone or office interviews; computes applicant complex budgets; verifies documentation submitted to support requests for assistance; reads and understands legal and financial documents (trusts, tax records, mutual fund statements, contracts, life insurance policies, real property sales; and guardianship custody and support orders); assists with completion of applications; conducts screening of applicants; approves or denies applications, determines eligibility within mandated timeframes; explains applicant rights and responsibilities, procedures, programs, and other available services; refers applicants to other units of the Agency or Social Service programs or Agencies; safeguards IEVS materials and follows HIPPA guidelines. Investigates complaints concerning lost, stolen, or undelivered public assistance benefits; advises investigative unit of suspected fraud or over-issuance; assists with completion of appeal forms; prepares case summaries; appears at hearings, as necessary. Demonstrates regular and predictable attendance.

Minimum Qualifications:
Completion of secondary education or equivalent (high school diploma or GED); related experience and/or training preferred; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities. 

Knowledge of:(*indicates developed after employment)
*County, Department, and Division goals and objectives; *County, Department, and Division policies and procedures; *personnel rules and regulations; government structure and process; *ODJFS computer systems; state and federal regulations; *Ohio Revised Code (applicable sections); public relations; customer service; office practice and procedures; children/social service laws and/or regulations; case management; social services policies, programs, rules, and regulations. Ability to: deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; read, copy, and record figures accurately; develop and maintain effective working relationships; interpret a variety of instructions in written, oral, picture, or schedule form; maintain accurate records; exercise independent judgment and discretion; communicate effectively; maintain confidentiality.

Hours:              8:00 a.m. - 4:30 p.m.
Wage:              $17.13

RESUMES DUE BY: Until filled.

SUBMIT RESUMES TO:
Stephen J. McClure
stephen.mcclure@jfs.ohio.gov
Ashtabula Co. Job & Family Services
2924 Donahoe Drive Ashtabula, Ohio 44004