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Customer Service Manager Job in Dayton, Ohio US

Customer Service Manager

Ferrellgas - Dayton, OH

Posted: 10/28/2024 - Expires: 1/26/2025

Job ID: 281218466

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Job Description

Customer Service Manager


Job Locations

US-OH-Dayton




ID

2024-29234


Category

Management


Overview





Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Customer Service Manager to join the team! Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by ensuring that all customer service tasks are completed in a timely manner and that all of our Customer Service Specialists deliver a high-quality customer service experience to both current and future customers. This is achieved through inbound calls, outbound calls, friendly communication, accurate and timely information and meaningful connections. We know that our customers have a lot of choice in the market and can go anywhere; we want to ensure that they want to come here.

Benefits

Medical, Dental & Vision
Company provided STD, LTD, Life, & AD&D
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with company match
Paid Time Off (PTO)
Employee Stock Ownership Plan (ESOP)
Wellness Program
Parental Leave Benefit
Tuition Reimbursement
Employee Referral Program
Propane Discounts


Responsibilities




Maintains a growth mentality contributing to the development of marketing plans
In conjunction with the company's human resources team, interviews, hires, and terminates staff as needed
Partners with General Manager and other leadership to assess the quality of customer interactions throughout the service center.
Ensures the team is providing daily support to account manager to facilitate growth.
Directs and assigns the daily, weekly, monthly customer service tasks ensuring timely execution to include a high level of accuracy upon completion.
Handles all escalated customer complaints.
Serves as liaison between customer service team, management team, and corporate partners gathering information to resolve issues.
Provides a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers


Qualifications




Genuine commitment to providing superior customer service.
2+ years' experience in customer service and office administration. Previous management experience a plus.
Strong organizational and telephone communication skills.
Proficient PC skills (Outlook, Word, Excel, PowerPoint) and basic accounting skills.
Ability to get along with others and work within a team environment.
Salesforce experience preferred.
Bachelor's degree or equivalent experience.

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa.




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Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual’s race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via careers@ferrellgas.com or calling 1-888-337-7355.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
81508633
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 4