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SCHEDULING ASSOCIATE---DIVERSIFIED SERVICES Job in Cincinnati, Ohio US

Job Summary

Company: Trihealth Inc
Location: Cincinnati, OH
Industries: Government and Military
Job Type: Full Time; Employee
Years of Experience: Less than 1 Year
Job Reference Code: 81072654

SCHEDULING ASSOCIATE---DIVERSIFIED SERVICES

About the Job

Job Overview:

Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team

Job Requirements:

High School Degree or GED
2-3 years Customer Service
1-2 years Clerical, Other, Healthcare and/or Insurance industry
Ability to operate multiple computer applications
Excellent verb and written skills
Effective problem solving
Customer Service experience

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Use of Hands - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Frequently
Lifting

TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.

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