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INTAKE SPECIALIST-DIVERSIFIED SERVICES-FULL TIME-DAY SHIFT Job in Cincinnati, Ohio US

Job Summary

Company: Trihealth Inc
Location: Cincinnati, OH
Industries: Government and Military
Job Type: Full Time; Employee
Years of Experience: Less than 1 Year
Job Reference Code: 81130826

INTAKE SPECIALIST-DIVERSIFIED SERVICES-FULL TIME-DAY SHIFT

About the Job

Job Overview:

This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

Job Requirements:

High School Degree or GED in General Studies
Highly proficient in Excel, Access, and other windows software and data entry
Excellent communication and customer service skills Flexible
Organized
1-2 years experience Customer Service clerical

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Kneeling - Occasionally
Lifting 50+ Lbs - Rarely
Lifting

TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.

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