Job Description
Your Title: Order Administration Support
Job Location: Dayton, OH or Westminster, CO (hybrid)
Our Department: Corp. Services
Are you passionate about delivering outstanding customer service and skilled in order management and administrative support? If so, we have an exciting opportunity waiting for you to join our dynamic team! Could this be the next step in your career?
What You Will Do
As a vital member of our team, you'll collaborate closely with Trimble Sales Representatives, direct customers, and internal departments, playing a key role in driving our success. Your main focus will be processing orders with precision while delivering top-notch support by expediting and tracking quotes, purchase orders, and shipments via UPS/FedEx.
You'll also be the go-to person for customer inquiries and support requests, ensuring they receive prompt and efficient service. This is an exciting opportunity to make a meaningful impact and be a part of a dynamic, fast-paced environment!
Process high volumes of transactions accurately, including setting up new accounts, online store orders, manual orders, expediting, and price confirmation, while adhering to financial compliance policies.
Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.
Collaborate with other functions (Sales, business areas, credit, cross-functional teams) to resolve requests and/or escalations via written, phone, verbal, and in-person communication.
Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.
What Skills & Experience You Should Bring
Customer First orientation with excellent written and oral communication skills.
Proficiency in using databases, support tools, and Microsoft Office software suite.
Ability to provide high-quality administrative support and multitask effectively.
Technical ability to troubleshoot, consult, and resolve/escalate Trimble Internet Store and internal software application questions.
Analytical skills, comprehension, and problem-solving skills.
Intermediate technical ability.
Ability to work independently with established procedures and with some supervision.
Partner collaboratively, exercise sound judgment to resolve issues, and demonstrate proactive problem-solving skills with strong attention to detail.
Flexibility to work overtime hours as requested, infrequently.
What Skills & Experience You Could Bring
Experience in order management or contract administration, preferably in a multinational public company.
Proven track record in order management or customer service, preferably in a multinational public company.
About Your Location
Under a flexible work arrangement (hybrid), this resource primarily supports the Corp. Sercieces Sector and works collaboratively across teams. This team works in the office together on Tuesdays, Wednesdays, and Thursdays, with the option to work from home on Mondays and Fridays.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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Hiring Range:
0
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0
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Bonus Eligible?
No
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com
It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.
