An official State of Ohio site. Here’s how you know
Live Chat
Contact
ODJFS Logo in OMJ Seeker Header

in
Supervisor, Food & Beverage Job in Mason, Ohio US
Monster
 
 
 
 

Job Summary

Company
Great Lakes Services, LLC
Location
Mason, OH
Industries
Government and Military
Job Type
Per Diem
Employee
Years of Experience
Less than 1 Year
Job Reference Code
82133371

Supervisor, Food & Beverage

About the Job

Job Description
Pay: $20 per hour

At Great Wolf, theFood Outlet Supervisorbrings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave

Essential Duties & Responsibilities

Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to pack/guest concerns and escalates to leadership as appropriate
Understands and participates in scheduling of staff, execution of labor management and forecasting
Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
Performs daily audits per procedure to ensure optimal operation to standards
Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of staff, providing real time feedback and coaching
Participates in recruitment process and selection of talent for the F&B staff
Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Basic Qualifications & Skills

High School diploma or GED
Minimum of 1 year experience in a food service leadership capacity
Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Basic math skills (addition, subtraction, etc.) as they apply to cash handling
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Associates degree or higher in hospitality or related field
Prior experience with Micros POS
Serve-Safe and/or TIPS certification
Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

Able to lift up to 30lbs
Able to bend, stretch, and twist
Able to stand and walk for long periods of time

Restaurant Supervisor:

At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
Identify all Out of Order equipment and pass along to Manager for repair
Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
Assists with the coordination and execution of birthday parties
Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

Some High School education or equivalent
1+ year previous experience in a food service team lead capacity or leadership role
1+ year utilizing Point-of-Sale (POS) technology
Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Prior experience with Micros POS
Serve-Safe and/or TIPS certification
Proven teamwork
Projects professional image that inspires trust and confidence
Enthusiastic and positive energy

Physical Requirements

Able to lift up to 30 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
Apply

Job Tools

  • Save
  • Share
  • Report this job
Apply