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Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

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    Work Activities

    Work Activities

    • Answer telephones to provide information and receive orders.
    • Inspect and adjust rental items to meet needs of customer.
    • Compute charges for merchandise or services and receive payments.
    • Reserve items for requested times and keep records of items rented.
    • Allocate equipment to participants in sporting events or recreational activities.
    • Answer telephones to provide information and receive orders.
    • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
    • Reserve items for requested times and keep records of items rented.
    • Rent items, arrange for provision of services to customers, and accept returns.
    • Provide information about rental items, such as availability, operation, or description.
    • Provide information about rental items, such as availability, operation, or description.
    • Recommend and provide advice on a wide variety of products and services.
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
    • Advise customers on use and care of merchandise.
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
    • Compute charges for merchandise or services and receive payments.
    • Keep records of transactions and of the number of customers entering an establishment.
    • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
    • Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
    • Rent items, arrange for provision of services to customers, and accept returns.
    • Explain rental fees, policies, and procedures.
    • Prepare merchandise for display or for purchase or rental.
    • Recommend and provide advice on a wide variety of products and services.

    Skills

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Management of Material Resources

      Managing equipment and materials.

    • Repairing

      Repairing machines or systems using the right tools.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Time Management

      Managing your time and the time of other people.

    • Programming

      Writing computer programs.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Service Orientation

      Looking for ways to help people.

    • Negotiation

      Bringing people together to solve differences.

    • Operation and Control

      Using equipment or systems.

    • Coordination

      Changing what is done based on other people's actions.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Writing

      Writing things for co-workers or customers.

    • Speaking

      Talking to others.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Instructing

      Teaching people how to do something.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Mathematics

      Using math to solve problems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Reading Comprehension

      Reading work-related information.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Science

      Using scientific rules and strategies to solve problems.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Flexibility of Closure

      Seeing hidden patterns.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Problem Sensitivity

      Noticing when problems happen.

    • Written Expression

      Communicating by writing.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Deductive Reasoning

      Using rules to solve problems.

    • Near Vision

      Seeing details up close.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Night Vision

      Seeing at night or under low light.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Trunk Strength

      Using your lower back and stomach.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Originality

      Creating new and original ideas.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Oral Expression

      Communicating by speaking.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Spatial Orientation

      Knowing where things are around you.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Category Flexibility

      Grouping things in different ways.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Oral Comprehension

      Listening and understanding what people say.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Written Comprehension

      Reading and understanding what is written.

    • Selective Attention

      Paying attention to something without being distracted.

    • Time Sharing

      Doing two or more things at the same time.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Far Vision

      Seeing details that are far away.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Information Ordering

      Ordering or arranging things.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Recognition

      Recognizing spoken words.

    • Speech Clarity

      Speaking clearly.

    Knowledge

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 34490/yr
    • Typical Salary
    • Ohio Hourly Wage 16.58/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 8,030
    • Yearly Projected Openings 930

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Attention to Detail
    • Dependability
    • Self Control
    • Cooperation
    • Integrity
    • Stress Tolerance

    Tools

    • Adjustable widemouth pliers
    • Adjustable wrenches
    • Bar code reader equipment
    • Cash registers
    • Delivery trucks
    • Desktop computers
    • Digital cameras
    • Hand trucks or accessories
    • Magnetic stripe readers and encoders
    • Nut drivers
    • Personal computers
    • Screwdrivers
    • Security cameras
    • Still cameras
    • Stripping tools
    • Wire cutters

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Inventory management software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

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