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Quality Control Systems Managers

Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.

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    Work Activities

    Work Activities

    • Direct the tracking of defects, test results, or other regularly reported quality control data.
    • Analyze quality control test results and provide feedback and interpretation to production management or staff.
    • Identify quality problems or areas for improvement and recommend solutions.
    • Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
    • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
    • Analyze quality control test results and provide feedback and interpretation to production management or staff.
    • Direct product testing activities throughout production cycles.
    • Identify quality problems or areas for improvement and recommend solutions.
    • Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.
    • Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
    • Document testing procedures, methodologies, or criteria.
    • Create and implement inspection and testing criteria or procedures.
    • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
    • Review and update standard operating procedures or quality assurance manuals.
    • Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
    • Confer with marketing and sales departments to define client requirements and expectations.
    • Review quality documentation necessary for regulatory submissions and inspections.
    • Instruct staff in quality control and analytical procedures.
    • Participate in the development of product specifications.
    • Coordinate the selection and implementation of quality control equipment, such as inspection gauges.
    • Monitor development of new products to help identify possible problems for mass production.
    • Collect and analyze production samples to evaluate quality.
    • Monitor performance of quality control systems to ensure effectiveness and efficiency.
    • Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
    • Create and implement inspection and testing criteria or procedures.
    • Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
    • Audit and inspect subcontractor facilities including external laboratories.
    • Generate and maintain quality control operating budgets.

    Skills

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Management of Material Resources

      Managing equipment and materials.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Instructing

      Teaching people how to do something.

    • Coordination

      Changing what is done based on other people's actions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Mathematics

      Using math to solve problems.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operation and Control

      Using equipment or systems.

    • Speaking

      Talking to others.

    • Time Management

      Managing your time and the time of other people.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Writing

      Writing things for co-workers or customers.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    5

    Abilities

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Spatial Orientation

      Knowing where things are around you.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Recognition

      Recognizing spoken words.

    • Information Ordering

      Ordering or arranging things.

    • Problem Sensitivity

      Noticing when problems happen.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Oral Comprehension

      Listening and understanding what people say.

    • Far Vision

      Seeing details that are far away.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Written Expression

      Communicating by writing.

    • Deductive Reasoning

      Using rules to solve problems.

    • Selective Attention

      Paying attention to something without being distracted.

    • Category Flexibility

      Grouping things in different ways.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Night Vision

      Seeing at night or under low light.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Clarity

      Speaking clearly.

    • Oral Expression

      Communicating by speaking.

    • Originality

      Creating new and original ideas.

    • Written Comprehension

      Reading and understanding what is written.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Trunk Strength

      Using your lower back and stomach.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Time Sharing

      Doing two or more things at the same time.

    Knowledge

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

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    Pay

    • Ohio Annual Salary 100670/yr
    • Typical Salary
    • Ohio Hourly Wage 48.4/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,060
    • Yearly Projected Openings 840

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Attention to Detail
    • Initiative
    • Leadership
    • Cooperation
    • Analytical Thinking

    Tools

    • Analytical balances
    • Benchtop centrifuges
    • Extracting equipment for laboratories
    • Gas chromatographs
    • Immunology analyzers
    • Infrared spectrometers
    • Inkjet printers
    • Instrumentation for capillary electrophoresis
    • Laboratory diluters
    • Liquid chromatographs
    • Microplate readers
    • Moisture balances
    • Notebook computers
    • Personal computers
    • Portable data input terminals
    • Spectrometers
    • Titration equipment
    • pH meters

    Technology

    • Analytical or scientific software
    • Compliance software
    • Content workflow software
    • Data base user interface and query software
    • Desktop communications software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Industrial control software
    • Internet browser software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Presentation software
    • Process mapping and design software
    • Program testing software
    • Project management software
    • Risk management data and analysis software
    • Spreadsheet software
    • Word processing software

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