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Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.

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    Work Activities

    Work Activities

    • Take orders from patrons for food or beverages.
    • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
    • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
    • Collect payments from customers.
    • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Prepare checks that itemize and total meal costs and sales taxes.
    • Present menus to patrons and answer questions about menu items, making recommendations upon request.
    • Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
    • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
    • Clean tables or counters after patrons have finished dining.
    • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
    • Explain how various menu items are prepared, describing ingredients and cooking methods.
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Escort customers to their tables.
    • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
    • Inform customers of daily specials.
    • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
    • Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
    • Stock service areas with supplies such as coffee, food, tableware, and linens.
    • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
    • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
    • Describe and recommend wines to customers.
    • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
    • Garnish and decorate dishes in preparation for serving.
    • Provide guests with information about local areas, including giving directions.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    3
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 19880/yr
    • Typical Salary
    • Ohio Hourly Wage 9.56/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 94,620
    • Yearly Projected Openings 18,150

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Self Control
    • Cooperation
    • Stress Tolerance
    • Social Orientation

    Tools

    • Point of sale POS terminal
    • Magnetic stripe readers and encoders
    • Commercial use cutlery
    • Cash registers
    • Bar code reader equipment

    Technology

    • Web page creation and editing software
    • Point of sale POS software
    • Instant messaging software

    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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