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Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

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    Work Activities

    Work Activities

    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Provide guests with menus.
    • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
    • Plan parties or other special events and services.
    • Prepare staff work schedules.
    • Perform marketing and advertising services.
    • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
    • Operate cash registers to accept payments for food and beverages.
    • Hire, train, and supervise food and beverage service staff.
    • Prepare cash receipts after establishments close, and make bank deposits.
    • Direct patrons to coatrooms and waiting areas such as lounges.
    • Confer with other staff to help plan establishments' menus.
    • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
    • Operate cash registers to accept payments for food and beverages.
    • Inform patrons of establishment specialties and features.
    • Inform patrons of establishment specialties and features.
    • Take and prepare to-go orders.
    • Assist other restaurant workers by serving food and beverages, or by bussing tables.
    • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
    • Hire, train, and supervise food and beverage service staff.
    • Prepare staff work schedules.
    • Order or requisition supplies and equipment for tables and serving stations.
    • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
    • Answer telephone calls and respond to inquiries or transfer calls.
    • Take and prepare to-go orders.
    • Greet guests and seat them at tables or in waiting areas.
    • Receive and record patrons' dining reservations.

    Skills

    • Reading Comprehension

      Reading work-related information.

    • Speaking

      Talking to others.

    • Science

      Using scientific rules and strategies to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Instructing

      Teaching people how to do something.

    • Negotiation

      Bringing people together to solve differences.

    • Service Orientation

      Looking for ways to help people.

    • Mathematics

      Using math to solve problems.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Writing

      Writing things for co-workers or customers.

    • Social Perceptiveness

      Understanding people's reactions.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Management of Material Resources

      Managing equipment and materials.

    • Operation and Control

      Using equipment or systems.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Technology Design

      Making equipment and technology useful for customers.

    • Programming

      Writing computer programs.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Time Management

      Managing your time and the time of other people.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Coordination

      Changing what is done based on other people's actions.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Quality Control Analysis

      Testing how well a product or service works.

    WorkKeys®

    Applied Math
    0
    Workplace Documents
    4
    Graphic Literacy
    3

    Abilities

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Clarity

      Speaking clearly.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Written Comprehension

      Reading and understanding what is written.

    • Near Vision

      Seeing details up close.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Speech Recognition

      Recognizing spoken words.

    • Oral Comprehension

      Listening and understanding what people say.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Time Sharing

      Doing two or more things at the same time.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Oral Expression

      Communicating by speaking.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Written Expression

      Communicating by writing.

    • Category Flexibility

      Grouping things in different ways.

    • Trunk Strength

      Using your lower back and stomach.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Selective Attention

      Paying attention to something without being distracted.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Far Vision

      Seeing details that are far away.

    • Problem Sensitivity

      Noticing when problems happen.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Night Vision

      Seeing at night or under low light.

    • Originality

      Creating new and original ideas.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Deductive Reasoning

      Using rules to solve problems.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Information Ordering

      Ordering or arranging things.

    • Spatial Orientation

      Knowing where things are around you.

    Knowledge

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 22030/yr
    • Typical Salary
    • Ohio Hourly Wage 10.59/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,630
    • Yearly Projected Openings 2890

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Cooperation
    • Stress Tolerance
    • Self Control
    • Dependability
    • Social Orientation
    • Adaptability/Flexibility

    Tools

    • Carbonated beverage dispenser
    • Cash registers
    • Commercial use coffee or iced tea makers
    • Desktop computers
    • Ice dispensers
    • Non carbonated beverage dispenser
    • Personal computers
    • Pocket calculator
    • Point of sale POS terminal
    • Special purpose telephones
    • Touch screen monitors

    Technology

    • Calendar and scheduling software
    • Data base user interface and query software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Spreadsheet software
    • Web page creation and editing software

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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