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Hotel, Motel, and Resort Desk Clerks

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Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

    Work Activities
    • Greet, register, and assign rooms to guests of hotels or motels.
    • Contact housekeeping or maintenance staff when guests report problems.
    • Issue room keys and escort instructions to bellhops.
    • Verify customers' credit, and establish how the customer will pay for the accommodation.
    • Make and confirm reservations.
    • Keep records of room availability and guests' accounts, manually or using computers.
    • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
    • Review accounts and charges with guests during the check out process.
    • Record guest comments or complaints, referring customers to managers as necessary.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or telephone switchboards.
    • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
    • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
    • Plan, schedule or supervise the work of other employees.
    • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
    • Date-stamp, sort, and rack incoming mail and messages.
    • Arrange tours, taxis, or restaurant reservations for customers.
    • Deposit guests' valuables in hotel safes or safe-deposit boxes.
    Skills
    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    • Speaking

      Talking to others to convey information effectively.

    • Service Orientation

      Actively looking for ways to help people.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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    Pay
    • Ohio Annual Salary 23240/yr
    • Typical Salary
    • Ohio Hourly Wage 11.17/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 6,390
    • Yearly Projected Openings 1,030
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Attention to Detail
    • Concern for Others
    • Dependability
    • Integrity
    • Self Control
    • Stress Tolerance
    Tools
    • Personal computers
    • Music or message on hold player
    • Centrex phone console
    • Automatic call distributor ACD
    • Automated attendant systems
    Technology
    • Financial analysis software
    • Facilities management software
    • Electronic mail software
    • Desktop publishing software
    • Data base user interface and query software
    Tags
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.