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Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

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    Work Activities

    Work Activities

    • Hear and resolve complaints from customers or the public.
    • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
    • Schedule appointments and maintain and update appointment calendars.
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Transmit information or documents to customers, using computer, mail, or facsimile machine.
    • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
    • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    • Take orders for merchandise or materials and send them to the proper departments to be filled.
    • Take orders for merchandise or materials and send them to the proper departments to be filled.
    • Analyze data to determine answers to questions from customers or members of the public.
    • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
    • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    • Schedule space or equipment for special programs and prepare lists of participants.
    • Process and prepare memos, correspondence, travel vouchers, or other documents.
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
    • Keep a current record of staff members' whereabouts and availability.
    • Receive payment and record receipts for services.
    • Enroll individuals to participate in programs and notify them of their acceptance.
    • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
    • File and maintain records.

    Skills

    • Social Perceptiveness

      Understanding people's reactions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Management of Material Resources

      Managing equipment and materials.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Writing

      Writing things for co-workers or customers.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Operation and Control

      Using equipment or systems.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Instructing

      Teaching people how to do something.

    • Science

      Using scientific rules and strategies to solve problems.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Speaking

      Talking to others.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Time Management

      Managing your time and the time of other people.

    • Technology Design

      Making equipment and technology useful for customers.

    • Programming

      Writing computer programs.

    • Reading Comprehension

      Reading work-related information.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Mathematics

      Using math to solve problems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Repairing

      Repairing machines or systems using the right tools.

    • Negotiation

      Bringing people together to solve differences.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Service Orientation

      Looking for ways to help people.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Coordination

      Changing what is done based on other people's actions.

    WorkKeys®

    Applied Math
    0
    Workplace Documents
    4
    Graphic Literacy
    5

    Abilities

    • Problem Sensitivity

      Noticing when problems happen.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Near Vision

      Seeing details up close.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Selective Attention

      Paying attention to something without being distracted.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Deductive Reasoning

      Using rules to solve problems.

    • Written Expression

      Communicating by writing.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Spatial Orientation

      Knowing where things are around you.

    • Time Sharing

      Doing two or more things at the same time.

    • Oral Expression

      Communicating by speaking.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Originality

      Creating new and original ideas.

    • Trunk Strength

      Using your lower back and stomach.

    • Information Ordering

      Ordering or arranging things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Speech Clarity

      Speaking clearly.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Speech Recognition

      Recognizing spoken words.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Written Comprehension

      Reading and understanding what is written.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Oral Comprehension

      Listening and understanding what people say.

    • Night Vision

      Seeing at night or under low light.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Category Flexibility

      Grouping things in different ways.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Far Vision

      Seeing details that are far away.

    Knowledge

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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    Pay

    • Ohio Annual Salary 34060/yr
    • Typical Salary
    • Ohio Hourly Wage 16.38/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 35,200
    • Yearly Projected Openings 4640

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Self Control
    • Dependability
    • Stress Tolerance
    • Concern for Others
    • Cooperation

    Tools

    • Desktop computers
    • Dictation machines
    • Filing cabinets or accessories
    • Franking or postage machines
    • Laser fax machine
    • Magnetic stripe readers and encoders
    • Personal computers
    • Photocopiers
    • Pocket calculator
    • Premise branch exchange PBX systems
    • Public address systems
    • Scanners
    • Special purpose telephones
    • Typewriters

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Cloud-based data access and sharing software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Internet browser software
    • Medical software
    • Mobile messaging service software
    • Network conferencing software
    • Office suite software
    • Operating system software
    • Presentation software
    • Spreadsheet software
    • Time accounting software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

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