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Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

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    Work Activities

    Work Activities

    • Complete work schedules, manage calendars, and arrange appointments.
    • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
    • Answer telephones, direct calls, and take messages.
    • Compute, record, and proofread data and other information, such as records or reports.
    • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
    • Complete and mail bills, contracts, policies, invoices, or checks.
    • Process and prepare documents, such as business or government forms and expense reports.
    • Monitor and direct the work of lower-level clerks.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Make travel arrangements for office personnel.
    • Troubleshoot problems involving office equipment, such as computer hardware and software.
    • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
    • Review files, records, and other documents to obtain information to respond to requests.
    • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Train other staff members to perform work activities, such as using computer applications.
    • Count, weigh, measure, or organize materials.
    • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
    • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
    • Compute, record, and proofread data and other information, such as records or reports.
    • Complete work schedules, manage calendars, and arrange appointments.
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Inventory and order materials, supplies, and services.
    • Deliver messages and run errands.
    • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
    • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

    Skills

    • Coordination

      Changing what is done based on other people's actions.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Speaking

      Talking to others.

    • Social Perceptiveness

      Understanding people's reactions.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Operation and Control

      Using equipment or systems.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Science

      Using scientific rules and strategies to solve problems.

    • Writing

      Writing things for co-workers or customers.

    • Reading Comprehension

      Reading work-related information.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Technology Design

      Making equipment and technology useful for customers.

    • Service Orientation

      Looking for ways to help people.

    • Negotiation

      Bringing people together to solve differences.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Instructing

      Teaching people how to do something.

    • Repairing

      Repairing machines or systems using the right tools.

    • Programming

      Writing computer programs.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Time Management

      Managing your time and the time of other people.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Mathematics

      Using math to solve problems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Manual Dexterity

      Holding or moving items with your hands.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Originality

      Creating new and original ideas.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Far Vision

      Seeing details that are far away.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speech Recognition

      Recognizing spoken words.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Night Vision

      Seeing at night or under low light.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Spatial Orientation

      Knowing where things are around you.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Trunk Strength

      Using your lower back and stomach.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Information Ordering

      Ordering or arranging things.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Category Flexibility

      Grouping things in different ways.

    • Written Expression

      Communicating by writing.

    • Oral Comprehension

      Listening and understanding what people say.

    • Deductive Reasoning

      Using rules to solve problems.

    • Selective Attention

      Paying attention to something without being distracted.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Near Vision

      Seeing details up close.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Written Comprehension

      Reading and understanding what is written.

    • Problem Sensitivity

      Noticing when problems happen.

    • Oral Expression

      Communicating by speaking.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Time Sharing

      Doing two or more things at the same time.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    Knowledge

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 37130/yr
    • Typical Salary
    • Ohio Hourly Wage 17.85/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 101,440
    • Yearly Projected Openings 11360

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Attention to Detail
    • Cooperation
    • Self Control
    • Dependability
    • Adaptability/Flexibility

    Tools

    • Desktop calculator
    • Desktop computers
    • Dictation machines
    • Digital duplicators
    • Franking or postage machines
    • Laser fax machine
    • Laser printers
    • Letter folders
    • Mainframe console or dumb terminals
    • Notebook computers
    • Personal computers
    • Photocopiers
    • Premise branch exchange PBX systems
    • Scanners
    • Special purpose telephones
    • Typewriters
    • Voice mail systems

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Cloud-based data access and sharing software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Graphics or photo imaging software
    • Human resources software
    • Information retrieval or search software
    • Instant messaging software
    • Internet browser software
    • Medical software
    • Office suite software
    • Operating system software
    • Presentation software
    • Project management software
    • Spreadsheet software
    • Web page creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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