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Lodging Managers

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Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

    Work Activities
    • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
    • Greet and register guests.
    • Confer and cooperate with other managers to ensure coordination of hotel activities.
    • Monitor the revenue activity of the hotel or facility.
    • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
    • Manage and maintain temporary or permanent lodging facilities.
    • Train staff members.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Coordinate front-office activities of hotels or motels, and resolve problems.
    • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
    • Assign duties to workers, and schedule shifts.
    • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
    • Interview and hire applicants.
    • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
    • Collect payments and record data pertaining to funds and expenditures.
    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Prepare required paperwork pertaining to departmental functions.
    • Show, rent, or assign accommodations.
    • Perform marketing and public relations activities.
    • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
    • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
    • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
    • Book tickets for guests for local tours and attractions.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    WorkKeys®
    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge
    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video
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    Pay
    • Ohio Annual Salary $39,420/yr
    • Typical Salary
    • Ohio Hourly Wage $18.95/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 1,230
    • Yearly Projected Openings 130
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Persistence
    • Initiative
    • Adaptability/Flexibility
    • Attention to Detail
    • Self Control
    Tools
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Magnetic stripe readers and encoders
    • Desktop computers
    Technology
    • Word processing software
    • Office suite software
    • Facilities management software
    • Electronic mail software
    • Accounting software