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Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

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    Work Activities

    Work Activities

    • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
    • Confer and cooperate with other managers to ensure coordination of hotel activities.
    • Greet and register guests.
    • Monitor the revenue activity of the hotel or facility.
    • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
    • Manage and maintain temporary or permanent lodging facilities.
    • Train staff members.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Coordinate front-office activities of hotels or motels, and resolve problems.
    • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
    • Assign duties to workers, and schedule shifts.
    • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
    • Interview and hire applicants.
    • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
    • Collect payments and record data pertaining to funds and expenditures.
    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Prepare required paperwork pertaining to departmental functions.
    • Perform marketing and public relations activities.
    • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
    • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
    • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
    • Book tickets for guests for local tours and attractions.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 40610/yr
    • Typical Salary
    • Ohio Hourly Wage 19.52/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,840
    • Yearly Projected Openings 200

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Dependability
    • Persistence
    • Initiative
    • Adaptability/Flexibility
    • Attention to Detail
    • Self Control

    Tools

    • Notebook computers
    • Magnetic stripe readers and encoders
    • Desktop computers
    • Desktop calculator
    • Cash registers

    Technology

    • Word processing software
    • Facilities management software
    • Electronic mail software
    • Customer relationship management CRM software
    • Accounting software

    Tags

    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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