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Lodging Managers

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Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

    Work Activities
    • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
    • Greet and register guests.
    • Confer and cooperate with other managers to ensure coordination of hotel activities.
    • Monitor the revenue activity of the hotel or facility.
    • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
    • Manage and maintain temporary or permanent lodging facilities.
    • Train staff members.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Coordinate front-office activities of hotels or motels, and resolve problems.
    • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
    • Assign duties to workers, and schedule shifts.
    • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
    • Interview and hire applicants.
    • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
    • Collect payments and record data pertaining to funds and expenditures.
    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Prepare required paperwork pertaining to departmental functions.
    • Show, rent, or assign accommodations.
    • Perform marketing and public relations activities.
    • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
    • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
    • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
    • Book tickets for guests for local tours and attractions.
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    Applied Math
    Workplace Documents
    Graphic Literacy
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video
    Additional videos and more information available on CareerOneStop
    • Ohio Annual Salary $39,420/yr
    • Typical Salary
    • Ohio Hourly Wage $18.95/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 1,230
    • Yearly Projected Openings 130
    Typical Education
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Persistence
    • Initiative
    • Adaptability/Flexibility
    • Attention to Detail
    • Self Control
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Magnetic stripe readers and encoders
    • Desktop computers
    • Word processing software
    • Office suite software
    • Facilities management software
    • Electronic mail software
    • Accounting software