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First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

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    Work Activities

    Work Activities

    • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
    • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
    • Direct marketing, advertising, or other customer recruitment efforts.
    • Train workers in proper operational procedures and functions and explain company policies.
    • Requisition necessary supplies, equipment, or services.
    • Meet with managers or other supervisors to stay informed of changes affecting operations.
    • Recruit and hire staff members.
    • Train workers in proper operational procedures and functions and explain company policies.
    • Resolve customer complaints regarding worker performance or services rendered.
    • Participate in continuing education to stay abreast of industry trends and developments.
    • Inform workers about interests or special needs of specific groups.
    • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
    • Apply customer feedback to service improvement efforts.
    • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
    • Take disciplinary action to address performance problems.

    Skills

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Writing

      Writing things for co-workers or customers.

    • Management of Material Resources

      Managing equipment and materials.

    • Programming

      Writing computer programs.

    • Service Orientation

      Looking for ways to help people.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Coordination

      Changing what is done based on other people's actions.

    • Mathematics

      Using math to solve problems.

    • Reading Comprehension

      Reading work-related information.

    • Science

      Using scientific rules and strategies to solve problems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Repairing

      Repairing machines or systems using the right tools.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Social Perceptiveness

      Understanding people's reactions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Speaking

      Talking to others.

    • Instructing

      Teaching people how to do something.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Operation and Control

      Using equipment or systems.

    • Time Management

      Managing your time and the time of other people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Negotiation

      Bringing people together to solve differences.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Near Vision

      Seeing details up close.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Selective Attention

      Paying attention to something without being distracted.

    • Far Vision

      Seeing details that are far away.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Oral Expression

      Communicating by speaking.

    • Category Flexibility

      Grouping things in different ways.

    • Written Comprehension

      Reading and understanding what is written.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Speech Recognition

      Recognizing spoken words.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Oral Comprehension

      Listening and understanding what people say.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Deductive Reasoning

      Using rules to solve problems.

    • Time Sharing

      Doing two or more things at the same time.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Night Vision

      Seeing at night or under low light.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Information Ordering

      Ordering or arranging things.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Originality

      Creating new and original ideas.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Trunk Strength

      Using your lower back and stomach.

    • Speech Clarity

      Speaking clearly.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Written Expression

      Communicating by writing.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Problem Sensitivity

      Noticing when problems happen.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Spatial Orientation

      Knowing where things are around you.

    Knowledge

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

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    Pay

    • Ohio Annual Salary 38050/yr
    • Typical Salary
    • Ohio Hourly Wage 18.29/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 248,800
    • Yearly Projected Openings 28600

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Concern for Others
    • Integrity
    • Self Control
    • Cooperation

    Tools

    • Desktop computers
    • Laser printers
    • Mobile medical services automated external defibrillators AED or hard paddles
    • Notebook computers
    • Personal computers
    • Photocopiers
    • Special purpose telephones

    Technology

    • Calendar and scheduling software
    • Electronic mail software
    • Internet browser software
    • Inventory management software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Time accounting software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

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