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First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

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    Work Activities

    Work Activities

    • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
    • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
    • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
    • Inspect work performed to ensure that it meets specifications and established standards.
    • Perform or assist with cleaning duties as necessary.
    • Plan and prepare employee work schedules.
    • Establish and implement operational standards and procedures for the departments supervised.
    • Inspect and evaluate the physical condition of facilities to determine the type of work required.
    • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
    • Issue supplies and equipment to workers.
    • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
    • Check and maintain equipment to ensure that it is in working order.
    • Maintain required records of work hours, budgets, payrolls, and other information.
    • Direct activities for stopping the spread of infections in facilities, such as hospitals.
    • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
    • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
    • Investigate complaints about service and equipment, and take corrective action.
    • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
    • Select and order or purchase new equipment, supplies, or furnishings.
    • Perform financial tasks, such as estimating costs and preparing and managing budgets.
    • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
    • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
    • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
    • Screen job applicants, and hire new employees.
    • Recommend changes that could improve service and increase operational efficiency.
    • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

    Skills

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    • Coordination

      Adjusting actions in relation to others' actions.

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Information Ordering

      The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 41050/yr
    • Typical Salary
    • Ohio Hourly Wage 19.74/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 7,070
    • Yearly Projected Openings 850

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Leadership
    • Self Control
    • Attention to Detail
    • Dependability
    • Integrity
    • Cooperation

    Tools

    • Vacuum cleaners
    • Laundry type washing machines
    • Floor scrubbers
    • Floor polishers
    • Carpet cleaning equipment

    Technology

    • Word processing software
    • Facilities management software
    • Enterprise resource planning ERP software
    • Electronic mail software
    • Data base user interface and query software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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