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Credit Counselors

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.

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    Work Activities

    Work Activities

    • Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
    • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
    • Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
    • Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
    • Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
    • Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
    • Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
    • Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
    • Disburse funds from client accounts to creditors.
    • Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
    • Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
    • Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
    • Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
    • Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
    • Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
    • Calculate clients' available monthly income to meet debt obligations.
    • Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
    • Interview clients by telephone or in person to gather financial information.
    • Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
    • Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
    • Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
    • Prepare written documents to establish contracts with or communicate financial recommendations to clients.
    • Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
    • Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.

    Skills

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Instructing

      Teaching people how to do something.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Operation and Control

      Using equipment or systems.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Mathematics

      Using math to solve problems.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Repairing

      Repairing machines or systems using the right tools.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Social Perceptiveness

      Understanding people's reactions.

    • Time Management

      Managing your time and the time of other people.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Speaking

      Talking to others.

    • Coordination

      Changing what is done based on other people's actions.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Negotiation

      Bringing people together to solve differences.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Programming

      Writing computer programs.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Management of Material Resources

      Managing equipment and materials.

    • Writing

      Writing things for co-workers or customers.

    • Service Orientation

      Looking for ways to help people.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Selective Attention

      Paying attention to something without being distracted.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Information Ordering

      Ordering or arranging things.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Time Sharing

      Doing two or more things at the same time.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Written Expression

      Communicating by writing.

    • Speech Clarity

      Speaking clearly.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Far Vision

      Seeing details that are far away.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Oral Comprehension

      Listening and understanding what people say.

    • Problem Sensitivity

      Noticing when problems happen.

    • Trunk Strength

      Using your lower back and stomach.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Oral Expression

      Communicating by speaking.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Recognition

      Recognizing spoken words.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Originality

      Creating new and original ideas.

    • Written Comprehension

      Reading and understanding what is written.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Deductive Reasoning

      Using rules to solve problems.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Spatial Orientation

      Knowing where things are around you.

    • Night Vision

      Seeing at night or under low light.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Category Flexibility

      Grouping things in different ways.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    Knowledge

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 49010/yr
    • Typical Salary
    • Ohio Hourly Wage 23.56/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,030
    • Yearly Projected Openings 90

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Dependability
    • Concern for Others
    • Attention to Detail
    • Self Control
    • Cooperation

    Tools

    • Inkjet printers
    • Laser fax machine
    • Laser printers
    • Notebook computers
    • Personal computers
    • Scientific calculator
    • Special purpose telephones

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Information retrieval or search software
    • Internet browser software
    • Network conferencing software
    • Office suite software
    • Presentation software
    • Spreadsheet software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.

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