Live Chat
Contact

Welcome,
New User

Telemarketers

Solicit donations or orders for goods or services over the telephone.

View All

    Work Activities

    Work Activities

    • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
    • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
    • Explain products or services and prices, and answer questions from customers.
    • Obtain customer information such as name, address, and payment method, and enter orders into computers.
    • Record names, addresses, purchases, and reactions of prospects contacted.
    • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Maintain records of contacts, accounts, and orders.
    • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
    • Conduct client or market surveys to obtain information about potential customers.

    Skills

    • Speaking

      Talking to others to convey information effectively.

    • Persuasion

      Persuading others to change their minds or behavior.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 23770/yr
    • Typical Salary
    • Ohio Hourly Wage 11.43/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,960
    • Yearly Projected Openings 1,700

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Integrity
    • Stress Tolerance
    • Persistence
    • Achievement/Effort
    • Dependability
    • Adaptability/Flexibility

    Tools

    • Special purpose telephones
    • Phone headsets
    • Personal computers
    • Conversation recording units
    • Autodialers

    Technology

    • Interactive voice response software
    • Helpdesk or call center software
    • Electronic mail software
    • Customer relationship management CRM software
    • Access software

    Budget Calculator

    Answer a few questions to determine your target salary. Use this target salary to help choose the right occupation for you.

    Lifestyle Calculator

    Answer a few questions to determine your target salary. Use this target salary to help choose the right occupation for you.

    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

    Visit Site
    Powered By: