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Fast Food and Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

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    Work Activities

    Work Activities

    • Notify kitchen personnel of shortages or special orders.
    • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
    • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
    • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
    • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
    • Set up dining areas for meals, and clear them following meals.
    • Arrange tables and decorations according to instructions.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Arrange reservations for patrons of dining establishments.
    • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
    • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
    • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
    • Clean and organize eating, service, and kitchen areas.
    • Collect and return dirty dishes to the kitchen for washing.
    • Replenish foods at serving stations.
    • Perform personnel activities, such as supervising and training employees.
    • Distribute food to servers.
    • Add relishes and garnishes to food orders, according to instructions.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
    • Accept payment from customers, and make change as necessary.
    • Clean and organize eating, service, and kitchen areas.
    • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
    • Balance receipts and payments in cash registers.
    • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
    • Brew coffee and tea, and fill containers with requested beverages.
    • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
    • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
    • Wash dishes, glassware, and silverware after meals.
    • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
    • Set up dining areas for meals, and clear them following meals.
    • Deliver orders to kitchens, and pick up and serve food when it is ready.
    • Deliver orders to kitchens, and pick up and serve food when it is ready.
    • Plan, prepare, and deliver meals to individuals with special dietary needs.
    • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
    • Communicate with customers regarding orders, comments, and complaints.
    • Monitor and order supplies or food items, and restock as necessary to maintain inventory.

    Skills

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Social Perceptiveness

      Understanding people's reactions.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Coordination

      Changing what is done based on other people's actions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Programming

      Writing computer programs.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Service Orientation

      Looking for ways to help people.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Writing

      Writing things for co-workers or customers.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Reading Comprehension

      Reading work-related information.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Operation and Control

      Using equipment or systems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Mathematics

      Using math to solve problems.

    • Time Management

      Managing your time and the time of other people.

    • Speaking

      Talking to others.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Science

      Using scientific rules and strategies to solve problems.

    • Instructing

      Teaching people how to do something.

    • Negotiation

      Bringing people together to solve differences.

    • Technology Design

      Making equipment and technology useful for customers.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Repairing

      Repairing machines or systems using the right tools.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Speech Recognition

      Recognizing spoken words.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Night Vision

      Seeing at night or under low light.

    • Written Expression

      Communicating by writing.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Category Flexibility

      Grouping things in different ways.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Trunk Strength

      Using your lower back and stomach.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Oral Expression

      Communicating by speaking.

    • Time Sharing

      Doing two or more things at the same time.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Spatial Orientation

      Knowing where things are around you.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Oral Comprehension

      Listening and understanding what people say.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Problem Sensitivity

      Noticing when problems happen.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Far Vision

      Seeing details that are far away.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Speech Clarity

      Speaking clearly.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Written Comprehension

      Reading and understanding what is written.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Originality

      Creating new and original ideas.

    • Information Ordering

      Ordering or arranging things.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Deductive Reasoning

      Using rules to solve problems.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Selective Attention

      Paying attention to something without being distracted.

    Knowledge

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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    Pay

    • Ohio Annual Salary 27370/yr
    • Typical Salary
    • Ohio Hourly Wage 13.16/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 168,180
    • Yearly Projected Openings 34070

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Self Control
    • Dependability
    • Adaptability/Flexibility
    • Cooperation
    • Attention to Detail
    • Initiative

    Tools

    • Bar code reader equipment
    • Belt conveyors
    • Cappuccino or espresso machines
    • Carbonated beverage dispenser
    • Carts
    • Cash registers
    • Commercial use blenders
    • Commercial use broilers
    • Commercial use coffee grinders
    • Commercial use coffee or iced tea makers
    • Commercial use convection ovens
    • Commercial use cutlery
    • Commercial use deep fryers
    • Commercial use dishwashers
    • Commercial use dough machines
    • Commercial use electric can openers
    • Commercial use food choppers or cubers or dicers
    • Commercial use food grinders
    • Commercial use food processors
    • Commercial use food slicers
    • Commercial use food warmers
    • Commercial use graters
    • Commercial use grills
    • Commercial use heat lamps
    • Commercial use microwave ovens
    • Commercial use mixers
    • Commercial use molds
    • Commercial use ovens
    • Commercial use peelers
    • Commercial use ranges
    • Commercial use scales
    • Commercial use scoops
    • Commercial use steamers
    • Commercial use toasters
    • Desktop computers
    • Domestic kitchen or food thermometers
    • Food grade sanitizers
    • Ice dispensers
    • Intercom systems
    • Laser printers
    • Magnetic stripe readers and encoders
    • Milk dispensers
    • Milkshake machines
    • Non carbonated beverage dispenser
    • Personal computers
    • Pocket calculator
    • Point of sale POS receipt printers
    • Point of sale POS terminal
    • Slush machines
    • Soft serve machines
    • Touch screen monitors

    Technology

    • Computer based training software
    • Data base user interface and query software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Spreadsheet software
    • Web page creation and editing software
    • Web platform development software

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