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Receptionists and Information Clerks

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Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

    Work Activities
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Schedule appointments and maintain and update appointment calendars.
    • Hear and resolve complaints from customers or the public.
    • File and maintain records.
    • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    • Receive payment and record receipts for services.
    • Transmit information or documents to customers, using computer, mail, or facsimile machine.
    • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
    • Analyze data to determine answers to questions from customers or members of the public.
    • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
    • Process and prepare memos, correspondence, travel vouchers, or other documents.
    • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
    • Keep a current record of staff members' whereabouts and availability.
    • Take orders for merchandise or materials and send them to the proper departments to be filled.
    • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
    • Schedule space or equipment for special programs and prepare lists of participants.
    • Enroll individuals to participate in programs and notify them of their acceptance.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Service Orientation

      Actively looking for ways to help people.

    WorkKeys®
    Applied Math
    0
    Workplace Documents
    4
    Graphic Literacy
    5
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Recognition

      The ability to identify and understand the speech of another person.

    Knowledge
    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
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    Pay
    • Ohio Annual Salary 27780/yr
    • Typical Salary
    • Ohio Hourly Wage 13.36/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 26,250
    • Yearly Projected Openings 3,390
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Cooperation
    • Attention to Detail
    • Dependability
    • Integrity
    • Concern for Others
    • Self Control
    Tools
    • Scanners
    • Premise branch exchange PBX systems
    • Filing cabinets or accesories
    • Dictation machines
    • Desktop computers
    Technology
    • Medical software
    • Electronic mail software
    • Data base user interface and query software
    • Customer relationship management CRM software
    • Accounting software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.