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Office Clerks, General

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Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

    Work Activities
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    • Answer telephones, direct calls, and take messages.
    • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
    • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
    • Complete and mail bills, contracts, policies, invoices, or checks.
    • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
    • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
    • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
    • Review files, records, and other documents to obtain information to respond to requests.
    • Process and prepare documents, such as business or government forms and expense reports.
    • Compute, record, and proofread data and other information, such as records or reports.
    • Complete work schedules, manage calendars, and arrange appointments.
    • Monitor and direct the work of lower-level clerks.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Inventory and order materials, supplies, and services.
    • Deliver messages and run errands.
    • Train other staff members to perform work activities, such as using computer applications.
    • Make travel arrangements for office personnel.
    • Troubleshoot problems involving office equipment, such as computer hardware and software.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®
    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    Knowledge
    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    Career Video
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    Pay
    • Ohio Annual Salary 34310/yr
    • Typical Salary
    • Ohio Hourly Wage 16.49/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 94,520
    • Yearly Projected Openings 10,500
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Integrity
    • Attention to Detail
    • Cooperation
    • Self Control
    • Dependability
    • Adaptability/Flexibility
    Tools
    • Typewriters
    • Scanners
    • Photocopiers
    • Desktop computers
    • Desktop calculator
    Technology
    • Enterprise resource planning ERP software
    • Document management software
    • Data base user interface and query software
    • Customer relationship management CRM software
    • Accounting software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.