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Date: 06/15/2025

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

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    Work Activities

    Work Activities

    • Open or close information facilities.
    • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
    • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    • Examine passenger documentation to determine destinations and to assign boarding passes.
    • Provide boarding or disembarking assistance to passengers needing special assistance.
    • Confer with customers to determine their service requirements and travel preferences.
    • Announce arrival and departure information, using public address systems.
    • Promote particular destinations, tour packages, and other travel services.
    • Prepare customer invoices and accept payment.
    • Trace lost, delayed, or misdirected baggage for customers.
    • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
    • Check baggage and cargo and direct passengers to designated locations for loading.
    • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
    • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
    • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
    • Keep information facilities clean during operation.
    • Provide clients with assistance in preparing required travel documents and forms.
    • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
    • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
    • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
    • Check baggage and cargo and direct passengers to designated locations for loading.
    • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

    Skills

    • Speaking

      Talking to others.

    • Service Orientation

      Looking for ways to help people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Instructing

      Teaching people how to do something.

    • Negotiation

      Bringing people together to solve differences.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Management of Material Resources

      Managing equipment and materials.

    • Time Management

      Managing your time and the time of other people.

    • Social Perceptiveness

      Understanding people's reactions.

    • Reading Comprehension

      Reading work-related information.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Operation and Control

      Using equipment or systems.

    • Writing

      Writing things for co-workers or customers.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Coordination

      Changing what is done based on other people's actions.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Programming

      Writing computer programs.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Mathematics

      Using math to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Technology Design

      Making equipment and technology useful for customers.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Problem Sensitivity

      Noticing when problems happen.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Category Flexibility

      Grouping things in different ways.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Written Comprehension

      Reading and understanding what is written.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Oral Expression

      Communicating by speaking.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Far Vision

      Seeing details that are far away.

    • Deductive Reasoning

      Using rules to solve problems.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Time Sharing

      Doing two or more things at the same time.

    • Originality

      Creating new and original ideas.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Near Vision

      Seeing details up close.

    • Information Ordering

      Ordering or arranging things.

    • Speech Clarity

      Speaking clearly.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Night Vision

      Seeing at night or under low light.

    • Written Expression

      Communicating by writing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Spatial Orientation

      Knowing where things are around you.

    • Trunk Strength

      Using your lower back and stomach.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Selective Attention

      Paying attention to something without being distracted.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Oral Comprehension

      Listening and understanding what people say.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Speech Recognition

      Recognizing spoken words.

    Knowledge

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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    Pay

    • Ohio Annual Salary 36670/yr
    • Typical Salary
    • Ohio Hourly Wage 17.63/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,150
    • Yearly Projected Openings 120

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Self Control
    • Dependability
    • Attention to Detail
    • Cooperation
    • Stress Tolerance
    • Social Orientation

    Tools

    • Airline ticket or boarding pass ATB printers
    • Cash registers
    • Desktop computers
    • Magnetic stripe readers and encoders
    • Notebook computers
    • Personal computers
    • Premise branch exchange PBX systems
    • Public address systems
    • Special purpose telephones
    • Ticket dispensing machines

    Technology

    • Calendar and scheduling software
    • Data base user interface and query software
    • Electronic mail software
    • Financial analysis software
    • Internet browser software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

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