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Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

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    Work Activities

    Work Activities

    • Page guests in hotel lobbies, dining rooms, or other areas.
    • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Greet incoming guests and escort them to their rooms.
    • Transport guests about premises and local areas, or arrange for transportation.
    • Receive and mark baggage by completing and attaching claim checks.
    • Explain the operation of room features, such as locks, ventilation systems, and televisions.
    • Compute and complete charge slips for services rendered and maintain records.
    • Maintain clean lobbies or entrance areas for travelers or guests.
    • Act as part of the security team at transportation terminals, hotels, or similar establishments.
    • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
    • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
    • Greet incoming guests and escort them to their rooms.
    • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
    • Complete baggage insurance forms.
    • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
    • Assist physically challenged travelers and other guests with special needs.
    • Deliver messages and room service orders, and run errands for guests.
    • Pick up and return items for laundry and valet service.

    Skills

    • Programming

      Writing computer programs.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Mathematics

      Using math to solve problems.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Coordination

      Changing what is done based on other people's actions.

    • Negotiation

      Bringing people together to solve differences.

    • Instructing

      Teaching people how to do something.

    • Technology Design

      Making equipment and technology useful for customers.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Repairing

      Repairing machines or systems using the right tools.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Management of Material Resources

      Managing equipment and materials.

    • Reading Comprehension

      Reading work-related information.

    • Writing

      Writing things for co-workers or customers.

    • Science

      Using scientific rules and strategies to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Operation and Control

      Using equipment or systems.

    • Time Management

      Managing your time and the time of other people.

    • Speaking

      Talking to others.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Social Perceptiveness

      Understanding people's reactions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Service Orientation

      Looking for ways to help people.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    WorkKeys®

    Applied Math
    0
    Workplace Documents
    3
    Graphic Literacy
    3

    Abilities

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Spatial Orientation

      Knowing where things are around you.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Night Vision

      Seeing at night or under low light.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Written Comprehension

      Reading and understanding what is written.

    • Oral Expression

      Communicating by speaking.

    • Written Expression

      Communicating by writing.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Information Ordering

      Ordering or arranging things.

    • Category Flexibility

      Grouping things in different ways.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Speech Recognition

      Recognizing spoken words.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Problem Sensitivity

      Noticing when problems happen.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Originality

      Creating new and original ideas.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Oral Comprehension

      Listening and understanding what people say.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Speech Clarity

      Speaking clearly.

    • Near Vision

      Seeing details up close.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Far Vision

      Seeing details that are far away.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Selective Attention

      Paying attention to something without being distracted.

    • Time Sharing

      Doing two or more things at the same time.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Trunk Strength

      Using your lower back and stomach.

    • Deductive Reasoning

      Using rules to solve problems.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Speed of Closure

      Quickly knowing what you are looking at.

    Knowledge

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 21650/yr
    • Typical Salary
    • Ohio Hourly Wage 10.41/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 570
    • Yearly Projected Openings 80

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Integrity
    • Self Control
    • Concern for Others
    • Cooperation

    Tools

    • Automobiles or cars
    • Desktop computers
    • Golf carts
    • Minivans or vans
    • Notebook computers
    • Paging controllers
    • Personal computers
    • Pushcarts
    • Special purpose telephones
    • Two way radios

    Technology

    • Electronic mail software
    • Office suite software
    • Spreadsheet software
    • Word processing software

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