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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

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    Work Activities

    Work Activities

    • Examine passenger documentation to determine destinations and to assign boarding passes.
    • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
    • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
    • Trace lost, delayed, or misdirected baggage for customers.
    • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
    • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
    • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    • Open or close information facilities.
    • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
    • Promote particular destinations, tour packages, and other travel services.
    • Check baggage and cargo and direct passengers to designated locations for loading.
    • Check baggage and cargo and direct passengers to designated locations for loading.
    • Announce arrival and departure information, using public address systems.
    • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
    • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
    • Keep information facilities clean during operation.
    • Provide clients with assistance in preparing required travel documents and forms.
    • Prepare customer invoices and accept payment.
    • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
    • Provide boarding or disembarking assistance to passengers needing special assistance.
    • Confer with customers to determine their service requirements and travel preferences.

    Skills

    • Management of Material Resources

      Managing equipment and materials.

    • Service Orientation

      Looking for ways to help people.

    • Instructing

      Teaching people how to do something.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Negotiation

      Bringing people together to solve differences.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Reading Comprehension

      Reading work-related information.

    • Mathematics

      Using math to solve problems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Repairing

      Repairing machines or systems using the right tools.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Coordination

      Changing what is done based on other people's actions.

    • Technology Design

      Making equipment and technology useful for customers.

    • Science

      Using scientific rules and strategies to solve problems.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Programming

      Writing computer programs.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Writing

      Writing things for co-workers or customers.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Speaking

      Talking to others.

    • Social Perceptiveness

      Understanding people's reactions.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Time Management

      Managing your time and the time of other people.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Written Comprehension

      Reading and understanding what is written.

    • Deductive Reasoning

      Using rules to solve problems.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Oral Expression

      Communicating by speaking.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Problem Sensitivity

      Noticing when problems happen.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Oral Comprehension

      Listening and understanding what people say.

    • Spatial Orientation

      Knowing where things are around you.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Speech Clarity

      Speaking clearly.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Time Sharing

      Doing two or more things at the same time.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Category Flexibility

      Grouping things in different ways.

    • Night Vision

      Seeing at night or under low light.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Selective Attention

      Paying attention to something without being distracted.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Information Ordering

      Ordering or arranging things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Near Vision

      Seeing details up close.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Originality

      Creating new and original ideas.

    • Trunk Strength

      Using your lower back and stomach.

    • Far Vision

      Seeing details that are far away.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Speech Recognition

      Recognizing spoken words.

    • Written Expression

      Communicating by writing.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    Knowledge

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

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    Pay

    • Ohio Annual Salary 36670/yr
    • Typical Salary
    • Ohio Hourly Wage 17.63/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 2,830
    • Yearly Projected Openings 330

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Self Control
    • Dependability
    • Attention to Detail
    • Cooperation
    • Stress Tolerance
    • Social Orientation

    Tools

    • Airline ticket or boarding pass ATB printers
    • Cash registers
    • Desktop computers
    • Magnetic stripe readers and encoders
    • Notebook computers
    • Personal computers
    • Premise branch exchange PBX systems
    • Public address systems
    • Special purpose telephones
    • Ticket dispensing machines

    Technology

    • Calendar and scheduling software
    • Data base user interface and query software
    • Electronic mail software
    • Financial analysis software
    • Internet browser software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

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